Receptionist

InterContinental Hotels Group; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel brand in Riyadh is looking for a receptionist to provide a warm welcome and exceptional service to guests. The ideal candidate will possess strong communication and problem-solving skills, with a focus on creating memorable experiences. Responsibilities include managing guest bookings, payments, and providing local insights. This position offers competitive benefits including training, uniform, and discounts. Join us to be part of a global family and make a difference in guests' experiences.

Benefits

Competitive salary

Full uniform

Impressive room discounts

Comprehensive training programs

Qualifications

• Ability to engage and assist guests with their needs.
• Proven problem-solving skills to enhance guest experiences.
• Fluency in the local language, additional languages are a plus.
• Good literacy, numeracy, and computer skills are essential.

Responsibilities

• Welcome guests warmly to create memorable experiences.
• Process guest payments and assist with check-in/check-out.
• Anticipate guest needs and offer tailored recommendations.
• Provide support with bill issues and local insights.

Skills

Communication skills

Problem-solving abilities

Fluency in local language

Tech-savvy

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language – extra language skills would be great, but not essential
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know‑how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.