Quotation & Customer Engagement Specialist

Element Materials Technology; Dammam; On-site; SAR 67,000 - 100,000; Full time

Job summary

Element Materials Technology is seeking an experienced Customer Service Representative (CSR). The role focuses on handling price inquiries and RFQs from customers via email or phone, with follow-ups on quotations and orders.

The CSR will also identify new sales opportunities, maintain client relationships, and support the sales process through CRM activity and accurate documentation. Ideal candidates have strong customer service skills, quoting experience, and the ability to read and interpret

Qualifications

• 3 years of customer service experience with quoting experience strongly preferred.
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications.
• Ability to write routine reports and correspondence and speak effectively before groups.

Responsibilities

• Handle straightforward price questions and RFQs by email or phone.
• Follow up on pending or issued quotations.
• Identify new sales opportunities through proactive questioning.
• Manage relationships with customers and resolve complaints.
• Provide status reports to clients and process sales invoices.
• Utilise CRM to record activities and maintain accurate contact data.
• Support pricing and lead times from standard price lists.
• Assist in developing proposals including cost estimates and terms.

Skills

Customer service

Quoting experience

Reading & interpreting documents

Communication skills

Problem solving

Math/figures calculation

Time management

Tools

Microsoft Dynamics AX

Microsoft CRM

Word

Excel

Job description

Element Materials Technology is seeking an experienced Customer Service Representative (CSR). The role focuses on handling price inquiries and RFQs from customers via email or phone, with follow-ups on quotations and orders.

The CSR will also identify new sales opportunities, maintain client relationships, and support the sales process through CRM activity and accurate documentation. Ideal candidates have strong customer service skills, quoting experience, and the ability to read and interpret