Customer Service Representative

Element Materials Technology; Dammam; On-site; SAR 50,000 - 70,000; Full time

Job summary

Element Materials Technology is seeking a Customer Service Representative in Saudi Arabia. You will handle straightforward price requests and quotes from customers via email and phone, ensuring accurate follow-up on quotations and maintaining records in the CRM system.

The role requires proficiency with Microsoft applications, notably Dynamics AX and CRM, and strong communication skills to support sales and customer satisfaction.

Qualifications

• Experience in customer service roles.
• Familiar with CRM systems and MS Office.
• Excellent communication and problem solving.

Responsibilities

• Handle price requests and quotes via email or phone.
• Follow up on quotations and log activities in CRM.

Skills

Customer service

Communication

Phone support

Email communication

Tools

Dynamics AX

CRM

Microsoft Office

Job description

Customer Service Representative

We are looking for an experienced Customer Service Representative, primarily responsible for handling straightforward price and requests for quotes from our customers via email or over the phone and following up on pending or issued quotations. Actively utilise Customer Relationship Management tool to record activities, ensuring contact details are accurate and accurate call logs are entered. Proficiency in Microsoft Applications including Dynamics AX and CRM.