Quality improvement

JD.com; Riyad Al Khabra; On-site; SAR 120,000 - 180,000; Full time

Job summary

JD Logistics, part of JD.com, is a leading technology-driven supply chain and logistics solutions provider offering end-to-end services worldwide. This role focuses on establishing quality control, reducing loss and risk, and coaching regional ground teams to meet global standards.

Fluency in Mandarin and English is essential for cross-border collaboration; knowledge of Arabic is a plus. The position emphasizes data-driven decision making and scalable processes within a diverse operational

Qualifications

• 3+ years in ground operations, logistics quality control, or process optimization (e-commerce, express courier, or 3PL experience preferred).
• Fluency in Mandarin and English is required to effectively manage cross-border stakeholders; Arabic is a plus.
• Strong attention to detail and data quantification skills.

Responsibilities

• Quality & Compliance Systems: Establish operational quality control frameworks, develop KPIs, incentives, penalty guidelines, and SOP compliance audits.
• Risk Mitigation: Build and execute loss, damage, and customer complaint reduction schemes to hit regional target metrics.
• Ground Operations Coaching: Provide operational guidelines and coaching to local ground operations teams to improve technical and management capabilities.
• Key Account (KA) Performance: Establish workflows to maximize successful delivery rates and maintain high satisfaction for major local market Key Accounts.
• Cross-Cultural Alignment: Act as a key liaison to align regional operational frameworks with global standards.

Skills

Analytical thinking

Data quantification

Cross-cultural communication

Languages: Mandarin & English

Job description

Who We Are At JINGDONG Logistics (JD Logistics)

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses across 23 countries and regions. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

Key Responsibilities

• Quality & Compliance Systems: Establish operational quality control frameworks. Develop KPIs, incentives, penalty guidelines, and SOP compliance audits.
• Risk Mitigation: Build and execute loss, damage, and customer complaint reduction schemes to hit regional target metrics.
• Ground Operations Coaching: Provide operational guidelines and coaching to local ground operations teams to improve technical and management capabilities.
• Key Account (KA) Performance: Establish workflows to maximize successful delivery rates and maintain high satisfaction for major local market Key Accounts.
• Cross-Cultural Alignment: Act as a key liaison to align regional operational frameworks with global standards.

Key Requirements

• Experience: 3+ years in ground operations, logistics quality control, or process optimization (e-commerce, express courier, or 3PL experience preferred).
• Skills: Strong logical and structured thinking with high attention to detail and data quantification skills.
• Cultural Astuteness: Proven ability to manage, motivate, and develop local operational talent in a cross-cultural environment.
• Languages: Fluency in Mandarin (Chinese) and English is required to effectively manage cross-border stakeholders. Arabic is a plus.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.