Protocol & Guest Management Specialist

Talent Blueprint FZ LLC; Al Khobar; Vor Ort; SAR 300.000 - 460.000; Vollzeit

Zusammenfassung

Talent Blueprint FZ LLC is seeking an experienced VIP & Protocol Manager to oversee VIP and VVIP guest operations at stadiums during major sporting events and match days. The role involves managing guest arrangements, seating plans, match-day protocol schedules, and VIP arrivals while coordinating with security, accreditation, transport, and venue teams.

The ideal candidate will lead operational teams at large-scale events with a strong understanding of protocol and VIP guest management,

Qualifikationen

• Minimum 3 years of experience in protocol, VIP hospitality, guest relations, or event operations.
• Experience leading operational teams at major events, stadiums, or large-scale occasions is highly desirable.
• Knowledge of VIP and VVIP protocol, seating, access control, and guest services.

Aufgaben

• Manage end-to-end operation of VIP and VVIP areas within stadiums on match days and major events.
• Prepare VIP guest lists, seating plans, hospitality allocations, and protocol schedules.
• Coordinate VIP arrivals, departures, and movements with security, accreditation, transport, and venue teams.
• Brief and lead the on-site team to deliver protocol and guest management services.
• Liaise with AFC, government authorities, federations, and protocol offices for official guest requirements.
• Ensure dignitaries and high-profile guests are managed with professionalism and discretion.
• Oversee guest reception, escorts, seating, access permissions, and hospitality in VIP areas.
• Resolve issues with internal and external stakeholders and adapt to last-minute changes.
• Ensure VIP areas are prepared and operational before guest arrival and during events.
• Maintain a welcoming environment and high service standards for VIP guests.
• Monitor operations, remain calm under pressure, and align with event schedules.

Kenntnisse

VIP guest management

Protocol knowledge

Stakeholder management

Team leadership

Communication skills

Jobbeschreibung

We are seeking an experienced VIP & Protocol Manager to oversee VIP and VVIP guest operations at stadiums during major sporting events and match days. The role will be responsible for managing guest arrangements, seating plans, match-day protocol schedules, and VIP arrivals while ensuring seamless coordination with security, accreditation, transport, and venue operations teams.

The ideal candidate will have experience leading operational teams at major sporting events, high-profile corporate functions, or government and diplomatic engagements, with a strong understanding of protocol and VIP guest management.

Key Responsibilities

• Manage the end-to-end operation of VIP and VVIP areas within the stadium on match days and during major sporting events.
• Prepare and maintain VIP guest lists, seating plans, hospitality allocations, and match-day protocol schedules.
• Coordinate VIP and VVIP arrivals, departures, and movements in collaboration with security, accreditation, transport, and venue operations teams.
• Brief, supervise, and lead the on-site operational team to ensure smooth delivery of protocol and guest management services.
• Liaise with the Asian Football Confederation (AFC), government authorities, football federations, and their respective protocol offices to coordinate official guest requirements.
• Ensure appropriate protocol procedures are followed for dignitaries, senior officials, federation representatives, sponsors, and other high-profile guests.
• Oversee guest reception, escorts, seating arrangements, access permissions, and hospitality services within designated VIP areas.
• Coordinate with internal departments and external stakeholders to resolve operational issues and accommodate last-minute changes.
• Ensure the VIP and VVIP areas are fully prepared and operationally ready before guest arrival and throughout the event.
• Maintain a professional and welcoming environment, ensuring a high standard of service for all VIP and VVIP guests.
• Monitor on-site operations, address issues calmly under pressure, and ensure all activities are delivered in line with event schedules and operational requirements.

Requirements & Qualifications

• Minimum 3 years of experience in protocol, VIP hospitality, guest relations, or event operations.
• Previous experience in sports events, stadium operations, major sporting competitions, or large-scale events is highly desirable.
• Demonstrated experience leading and supervising operational teams at major events, government functions, or diplomatic engagements.
• Knowledge of VIP and VVIP protocol, guest management, seating arrangements, and official event procedures.
• Experience coordinating with government authorities, sports federations, security teams, accreditation teams, and transport providers.
• Excellent communication, interpersonal, organisational, and stakeholder management skills.
• Confident, well-presented, and professional when dealing with senior officials and high-profile guests.
• Ability to remain calm under pressure, make quick decisions, and manage changing priorities in a live event environment.
• Flexible to work match days, evenings, weekends, and public holidays as required.
• VIP/VVIP guest management and protocol
• Stadium and match-day operations
• Team leadership and operational briefings
• Stakeholder and government liaison
• Security, accreditation, and transport coordination
• Problem-solving and decision-making under pressure
• Professionalism, discretion, and attention to detail