Guest Relations Senior Manager

THA Venues, Parks & Resorts; Riyadh; On-site; SAR 420,000 - 540,000; Full time

Job summary

THA Venues, Parks & Resorts seeks a Guest Relations Senior Manager to lead a dedicated full-time team delivering guest management at a major international multi-sport event. Based on-site in Riyadh, the role runs ASAP through December 2026 and requires visible leadership across venues to ensure a safe, smooth, welcoming spectator experience.

You will build operation plans, SOPs and staffing structures, acting as senior escalation for guest complaints and incidents while coordinating with Venue

Responsibilities

• Develop and implement Guest Relations readiness plans across all venues.
• Oversee recruitment, training, and staffing structures for the team.
• Ensure efficient spectator entry, flow, and seating support.
• Coordinate with Venue Management, Security, Accreditation, and Hospitality.
• Monitor KPIs and provide operational updates and recommendations to senior management.
• Handle guest complaints and escalate accordingly to ensure swift resolutions.

Job description

About the Role

We are recruiting a Guest Relations Senior Manager for a dedicated full-time team delivering guest management at a major international multi-sport event. The role sits within our client s Guest Management function. It is based on site in Riyadh KSA and runs from ASAP until the end of December 2026 covering readiness event time and close-out. The event will bring together thousands of athletes and team officials from across the region competing across multiple sports and venues. You will lead the Guest Relations department across all competition venues build the operational plans SOPs and staffing structures the team works to deliver a safe smooth and welcoming experience for spectators and guests act as the senior escalation point for guest complaints and operational incidents you will lead Venue Managers Supervisors Ushers and supporting teams you will work closely with Venue Management Security Accreditation and Hospitality you will report to the event s senior management giving them regular operational updates and recommendations this is a senior leadership role but it is not a desk based one once the event begins you are expected to be visible across venues and to lead from the front.

Key Responsibilities

• Planning and Readiness


• Develop and implement Guest Relations operational plans SOPs staffing structures and venue deployment strategies Oversee recruitment training workforce scheduling and operational readiness across all competition venues


• Spectator and Guest Services


• Ensure efficient spectator entry and exit crowd flow wayfinding and seating assistance Oversee guest information services accessibility assistance Lost amp Found and Lost Child procedures Coordinate athlete lounge access support accreditation scanning and meal box distribution where required


• Operational Integration


• Liaise with Venue Management Security Accreditation Hospitality and other functional areas to ensure smooth event operations Manage escalated guest complaints operational incidents and emergency response coordination


• Performance and Reporting


• Monitor departmental KPIs daily operations staffing performance and service quality across all venues Provide operational reports departmental updates and recommendations to senior management


• Visa, accommodation and transportation included for candidates relocating to Riyadh