Principal ServiceNow Solution Architect

Gulf Business Machines PND; Riyadh; On-site; SAR 374,000 - 563,000; Full time

Job summary

A leading technology solutions provider is seeking a Principal ServiceNow Solution Architect to lead enterprise-level transformations in Riyadh, Saudi Arabia. The role demands strong client engagement and deep technical expertise in ServiceNow platform. The ideal candidate will hold a ServiceNow Certified Technical Architect certification, multiple Certified Implementation Specialist credentials, and possess fluency in Arabic and English. Responsibilities include designing scalable solutions, mentoring teams, and defining best practices for successful implementations.

Qualifications

• ServiceNow Certified Technical Architect (CTA) certification mandatory.
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications required.
• 10+ years of ServiceNow experience with full lifecycle implementations.

Responsibilities

• Lead architecture and design for ServiceNow implementations.
• Collaborate with teams to translate objectives into solutions.
• Define governance standards and best practices.
• Oversee quality and alignment in solution delivery.
• Mentor technical teams to elevate standards.
• Identify automation opportunities in processes.
• Stay updated with ServiceNow innovations.

Skills

Solution architecture

Client engagement

Integration frameworks

Data modeling

Security best practices

Fluent in Arabic

Fluent in English

Education

Bachelor's Degree

Tools

ServiceNow

ITIL

Agile

DevOps

Job description

Introduction

We are seeking a highly experienced Principal ServiceNow Solution Architect to lead enterprise-level transformations and deliver world-class digital solutions. This role requires deep technical expertise, strategic insight, and strong client engagement skills. The ideal candidate holds a ServiceNow Certified Technical Architect (CTA) certification, multiple Certified Implementation Specialist (CIS) credentials, and fluency in Arabic and English.

Your role and responsibilities

• Lead the solution architecture and design for large-scale ServiceNow implementations across ITSM, ITAM, HRSD, CSM, and other modules.
• Collaborate with business leaders and technical teams to translate strategic objectives into effective ServiceNow solutions.
• Define architecture roadmaps, governance standards, and best practices for scalable platform performance.
• Oversee end-to-end solution delivery, ensuring quality, alignment, and business value.
• Mentor and guide technical teams and architects to continuously elevate delivery standards.
• Partner with stakeholders to identify opportunities for automation and process optimization across the enterprise.
• Stay current with ServiceNow releases and innovations to proactively drive platform advancements.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• ServiceNow Certified Technical Architect (CTA) certification (mandatory).
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., ITSM, HRSD, CSM, ITAM, SPM).
• Proven experience leading ServiceNow solution architecture for enterprise clients.
• 10+ years of ServiceNow experience, including multiple full lifecycle implementations.
• Strong understanding of integration frameworks, data modeling, and security best practices.
• Fluent in Arabic and English, with excellent communication and presentation skills.
• Based in or willing to relocate to Saudi Arabia.

Preferred technical and professional experience

• Experience in large-scale digital transformation programs in the Middle East.
• Familiarity with ITIL, Agile, and DevOps methodologies.
• Strong leadership skills with the ability to influence and engage at executive levels.