Wellness Manager

Accor; Medina; On-site; SAR 400,000 - 600,000; Full time

Job summary

Accor in Medina is seeking a Senior Spa & Wellness Manager to oversee daily operations of the spa, fitness, and wellness facilities at an ultra-luxury resort.

You will lead a high-performing team, ensure brand standards, coordinate with other departments, and drive revenue through treatments and memberships. Pre-opening experience desirable.

The role requires 4–6 years of luxury spa experience and supervisory background.

Qualifications

• 4–6 years of Spa & Wellness operations experience in ultra-luxury or five-star hotels.
• Previous supervisory or managerial experience in spa recreation or wellness ops.
• Diploma or Degree in Hospitality, Wellness, Spa Management or related field; pre-opening experience is a plus.

Responsibilities

• Oversee daily operations of the spa, fitness center, recreation areas and wellness facilities, ensuring seamless service delivery.
• Ensure all treatments and services meet approved protocols and quality standards.
• Lead, coach and develop spa, fitness and recreation teams to uphold brand culture.
• Coordinate with Front Office, Guest Relations, Housekeeping and Engineering to ensure premium guest experiences.
• Drive revenue through treatments, retail, memberships and wellness programs while monitoring performance metrics.

Skills

Leadership

Team management

Attention to detail

Service quality

Commercial awareness

Communication

Education

Diploma or Degree in Hospitality

Wellness / Spa Management

Tools

Spa systems

Booking platforms

Property management systems

Job description

Key Responsibilities

• Operational Supervision & Quality Assurance: Oversee daily operations of the spa, fitness center, recreation areas and wellness facilities ensuring seamless service delivery. Conduct regular inspections of treatment rooms, wellness areas and recreational facilities to ensure adherence to Raffles & Fairmont brand standards. Ensure all wellness facilities are fully operational, safe and guest-ready at all times. Monitor proper usage, maintenance and inventory of spa products, equipment and retail items. Ensure all treatments and services are delivered in line with approved protocols and quality standards.
• Guest Experience & Service Excellence: Deliver exceptional personalized wellness journeys aligned with ultra-luxury guest expectations. Ensure all wellness touchpoints reflect attention to detail, ambiance and sensory experience. Respond promptly and professionally to guest feedback, requests and concerns. Coordinate bespoke wellness experiences including VIP arrangements, private sessions and special occasions. Support service recovery efforts through immediate corrective actions and follow-through.
• Team Leadership & Development: Lead, coach and inspire the spa, fitness and recreation team to uphold Raffles service culture and Heartist values. Conduct daily briefings to communicate operational priorities, guest movements and service standards. Provide structured training, mentoring and continuous feedback to ensure high performance. Support recruitment, onboarding, scheduling and attendance monitoring of the team. Drive a culture of engagement, accountability and continuous improvement.
• Coordination & Communication: Liaise closely with Front Office, Guest Relations, Housekeeping, Engineering and F&B to ensure seamless guest experiences. Coordinate wellness offerings with other departments to create integrated luxury experiences. Ensure accurate communication of guest preferences, bookings and special requirements. Report maintenance issues, equipment faults and safety concerns promptly.
• Commercial & Financial Performance: Drive revenue across spa treatments, retail products, memberships and wellness programs. Monitor performance indicators such as treatment utilization, retail conversion and guest satisfaction scores. Support budgeting, forecasting and cost control initiatives. Identify opportunities for upselling, cross‑selling and experience enhancements.
• Standards, Safety & Compliance: Enforce grooming, hygiene and safety standards in all wellness areas. Ensure compliance with hotel policies, Saudi regulations and health & safety requirements. Maintain confidentiality of guest information and uphold privacy standards. Ensure adherence to sustainability and environmental practices aligned with brand values.

Company Description

Raffles & Fairmont the Red Sea positioned in the kingdom's groundbreaking Red Sea Project will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts including an overwater restaurant with views of the Red Sea and the mangroves and a Spa. Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury nestled within Saudi Arabia's extraordinary Red Sea destination. Blending Raffles legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world's most discerning travelers.

Qualifications

Minimum 4-6 years of experience in Spa & Wellness operations within an ultra-luxury or five-star hotel environment. Previous supervisory or managerial experience in spa recreation or wellness operations is required. Diploma or Degree in Hospitality, Wellness, Spa Management or related field is an advantage. Pre-opening experience is highly desirable.

Minimum 4-6 years of experience in Spa & Wellness operations within an ultra-luxury or five-star hotel environment. Previous supervisory or managerial experience in spa recreation or wellness operations is required. Diploma or Degree in Hospitality, Wellness, Spa Management or related field is an advantage. Pre-opening experience is highly desirable.

Skills & Competencies

• Strong leadership and team management capabilities.
• Excellent attention to detail and service quality orientation.
• Strong commercial awareness and ability to drive revenue.
• Effective communication and stakeholder coordination skills.
• Strong organizational, planning and problem‑solving abilities.
• Familiarity with spa systems, booking platforms and property management systems is an advantage.

Personal Attributes

• Passion for wellness, luxury hospitality, and guest experience.
• Calm, composed and professional under pressure.
• Guest-centric mindset with a strong sense of ownership.
• Flexible and adaptable to a remote destination environment.
• High level of integrity, discretion and reliability.
• Passion for wellness, luxury hospitality, and guest experience.
• Calm, composed and professional under pressure.
• Guest-centric mindset with a strong sense of ownership.
• Flexible and adaptable to a remote destination environment.
• High level of integrity, discretion and reliability.