Payment Product Manager

Hala; Riyadh; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading fintech company based in Riyadh is looking for an experienced individual to lead the delivery of payment service products. This role involves managing product delivery from planning through to implementation while ensuring quality and timely releases. Candidates should have 8-10 years of experience in payment services, a strong foundation in Agile methodologies, and the ability to engage effectively with stakeholders. The company offers competitive compensation, personal development opportunities, and a flexible work environment.

Benefits

Competitive compensation packages

Training and learning stipend

Diverse culture fostering innovation

Opportunity for shares

Mentoring and career growth

Qualifications

• 8–10 years of hands-on delivery experience in payment services.
• Proven ability to deliver products using Agile methodologies.
• Strong understanding of the payments ecosystem.

Responsibilities

• Manage and coordinate delivery of payment products.
• Own release planning activities for product deliveries.
• Build relationships with stakeholders and customers.
• Track delivery progress and report on timelines.
• Ensure delivery commitments are met on schedule.
• Create and maintain detailed delivery plans.
• Define and monitor delivery KPIs.
• Manage risks and dependencies effectively.
• Analyze customer feedback for continuous improvement.

Skills

Payment services delivery

Agile methodologies

Stakeholder engagement

Risk management

Performance measurement

Education

Bachelor’s degree in Computer Science or related discipline

Job description

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Job Summary

Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations.

Key Responsibilities

• Delivery Planning & Coordination

  Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.

• Release & Deployment Management

  Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.

• Stakeholder & Customer Engagement

  Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.

• Delivery Tracking & Reporting

  Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).

• Timeline & Deadline Ownership

  Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.

• Product Delivery Roadmaps

  Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.

• Performance Measurement

  Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.

• Risk & Dependency Management

  Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.

• Customer Feedback & Continuous Improvement

  Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

• Professional Experience: 8–10 years of hands-on delivery experience within payment services and card issuing environments.
• Education: Bachelor’s degree in Computer Science or a related discipline.
• Delivery & Agile Expertise: Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

• Strong understanding of the payments ecosystem, including:
  • In-store payments
  • POS / ECR systems
  • Payment gateways
  • eCommerce payments
  • Acquiring and banking platforms
• Mandatory experience within Fintech and Banking sectors
• Prior knowledge or hands-on experience with MADA regulations is a strong advantage

What We Offer You

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

If you think you have what it takes to join a remarkable team #apply_now