Outlet Manager - InterContinental Riyadh

InterContinental Hotels Group; Riyadh; On-site; SAR 180,000 - 280,000; Full time

Job summary

InterContinental Hotels Group in Riyadh seeks an experienced Food & Beverage Outlet Manager to lead daily outlet operations, ensuring guest satisfaction and brand standards.

You will supervise the outlet team, manage staffing and budgets, coordinate with kitchen and other departments, and deliver reports to support revenue objectives. A strong focus on service, cost control, and regulatory compliance is essential.

Qualifications

• Lead the outlet team and deliver exceptional guest experiences.
• Maintain high operational and service standards.
• Manage costs and resources effectively.

Responsibilities

• Manage the daily operations of the assigned outlet.
• Lead, coach, and support the outlet team to deliver exceptional guest service.
• Monitor service quality, cleanliness, and compliance with hotel standards.
• Manage staffing, scheduling, stock levels, and operating costs.
• Handle guest feedback and resolve service issues promptly.
• Coordinate with the kitchen and other departments to ensure smooth operations.
• Prepare operational reports and support budgeting and revenue objectives.
• Perform any other duties assigned by the direct manager.

Skills

Leadership

Guest service

Operational management

Budgeting

Staff scheduling

Quality assurance

Job description

• Under the general guidance of the Director of Food & Beverage or their delegate, and within the limits of InterContinental Hotels Group policies and procedures, manage the daily operations of the assigned food and beverage outlet, ensuring exceptional guest experiences, achieving financial and operational objectives, leading the team, and maintaining the highest service and brand standards. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team, and Service of the InterContinental Hotels Group and the brand ethos.

• • Manage the daily operations of the assigned outlet.
  • Lead, coach, and support the outlet team to deliver exceptional guest service.
  • Monitor service quality, cleanliness, and compliance with hotel standards.
  • Manage staffing, scheduling, stock levels, and operating costs.
  • Handle guest feedback and resolve service issues promptly.
  • Coordinate with the kitchen and other departments to ensure smooth operations.
  • Prepare operational reports and support budgeting and revenue objectives.
  • Perform any other duties assigned by the direct manager.

What We Need From You

Demonstrate accountability by leading the outlet team, delivering exceptional guest experiences, maintaining high operational and service standards, managing costs and resources effectively, organizing daily operations, supporting team development, complying with IHG and hotel policies, and working professionally with guests, colleagues, and people from diverse cultures and backgrounds.