Order Fulfillment - Internship ( Saudi )

Technogym; Riyadh; On-site; SAR 149,981 - 224,971; Full time

Job summary

Technogym is seeking an Order Fulfillment Specialist based in Riyadh, Saudi Arabia. Your role involves managing the end-to-end order processing cycle, ensuring compliance, and delivering an exceptional customer experience. You will collaborate closely with sales and manage logistics effectively.

The ideal candidate has 2-3 years of experience in order management or customer service, strong communication skills, and is proficient in systems like SAP. Join us to contribute to creating engaging fitness solutions.

Qualifications

• 2-3 years of relevant experience in Order Management or Customer Service.
• Strong sense of accountability and ownership of customer needs.
• Fluent in English preferred.

Responsibilities

• Manage end-to-end order processing cycle from quote confirmation to billing.
• Ensure compliance with internal policies and deliver a premium customer experience.
• Plan and manage deliveries through logistics and optimize stock management.

Skills

Order Management Experience

Customer Service

Communication Skills

Detail-Oriented

Computer Savvy (SAP, Outlook)

Tools

SAP

CRM Management

Job description

Our Company

Technogym inspires 70 million daily users to train using innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown to over 2,800 employees in 16 branches and more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games—from Sydney 2000 to Milano Cortina 2026.

Your Role

We are looking for an Order Fulfillment Specialist to manage the end‑to‑end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide a premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales, proactive backlog management, and effective handling of customer inquiries and Technogym Care activities.

Your Impact

• Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions.
• Provide a premium customer experience by effectively managing customer journey touchpoints.
• Plan and manage frictionless deliveries through the logistic portal, including delivery date management, job assignment, and activity closure.
• Optimize free stock management and process purchase orders to HQ, ensuring correct stock movement management.
• Maintain an accurate order portfolio (backlog), avoid expirations and collaborate with sales to minimize backlog slippage.
• Keep the CRM system up to date with relevant customer service information.
• Manage Technogym Care activities, offering prompt and appropriate feedback to customer inquiries.
• Conduct post‑delivery surveys to assess customer satisfaction and proactively address any issues.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down‑to‑earth and ethical. You should have high attention to detail and accuracy, strong time and workload management skills, excellent telephone and written communication skills, a passion for delivering a premium customer experience, and be system savvy (SAP, Outlook).

What You Should Bring

• Proven experience in Order Management, Customer Service, or a related role, ideally in a fast‑paced, customer‑centric environment.
• Minimum of 2–3 years of relevant experience.
• Strong sense of accountability and ownership of customer needs.
• Excellent communication skills, both verbal and written, with active listening and empathy.
• Knowledge of ERP systems (SAP preferred) and CRM management.
• Analytical and structured approach with strong problem‑solving skills.
• Familiarity with local VAT and fiscal regulations.
• Fluency in English (preferred).
• Exceptional time management and resilience.

Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.