Optician

Fakeeh Care Group; Jeddah; On-site; SAR 67,000 - 112,000; Full time

Job summary

Fakeeh Care Group seeks an Optical Retail Sales Associate in Jeddah to deliver high-quality optical services and drive sales, ensuring accurate prescriptions, proper insurance handling, and zero-defect orders. You will identify customer needs, upsell, and deliver a seamless, professional journey across frames, lenses, and accessories.

Join a dynamic team focused on customer satisfaction, stock control, and achieving store targets while maintaining brand standards in a healthcare retail setting.

Qualifications

• 2–5 years in optical retail.
• Diploma or Bachelor in Optics or related field.
• Excellent command of English and Arabic.

Responsibilities

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, Cross-selling and promotions execution.
• Achieving individual sales targets and supporting store performance.
• Deliver a professional end-to-end customer journey.
• Handle customer inquiries and complaints effectively.
• Build customer loyalty and long-term relationships.
• Read and interpret prescriptions accurately.
• Perform contact lenses fitting as per standards.
• Ensure correct dispensing and product selection.
• Process transactions accurately through POS system.
• Handle insurance approvals and invoicing (Wassel / NPHIES).
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Verify prescription, lens specs, and frame alignment.

Skills

Sales skills

Customer service

Insurance & POS

Prescription reading

Quality control

Communication

Team player

Inventory basics

Education

Diploma / Bachelor in Optics or related field

Job description

Description

Job Purpose: To deliver high-quality optical services and drive sales performance by providing accurate, excellent customer experience, proper insurance handling, and ensuring zero-error product delivery.

Key Responsibilities And Duties

• Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
• Drive conversion, upselling, Cross-selling and promotions execution.
• Achieving his individual sales targets and supporting store performance
• Deliver a professional end-to-end customer journey.
• Handle customer inquiries and complaints effectively.
• Build customer loyalty and long-term relationships.
• Read and interpret prescriptions accurately.
• Perform contact lenses fitting as per standards.
• Ensure correct dispensing and product selection.
• Process transactions accurately through POS system.
• Handle insurance approvals and invoicing (Wassel / NPHIES).
• Ensure full compliance with policies (no manual errors).
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Maintain strong product knowledge across categories.
• Maintain stock accuracy and product safety.
• Report shortages, damages, and discrepancies.
• Maintain strong product knowledge across categories.
• Verify prescription, lens specs, and frame alignment.
• Ensure no defects and full match with customer order.
• Deliver zero-error orders and resolve issues before handover.
• Work with team to achieve store targets.
• Support colleagues and share product knowledge.
• Contribute to a positive team environment.
• Follow company policies and procedures.
• Ensure ethical handling of customers and insurance.
• Maintain professional behavior aligned with brand standards.
• Other duties as assigned within the scope of the job.

Skills And Abilities

• Strong sales and customer service skills.
• Good understanding of insurance & POS systems.
• Ability to read prescriptions and ensure dispensing accuracy.
• Strong attention to detail and quality control mindset.
• Good communication and interpersonal skills.
• Ability to work under pressure and achieve targets.
• Team player with accountability and positive attitude.
• Basic knowledge of inventory handling and stock control.

Experience

• 2–5 years in optical retail.

Education

• Diploma / Bachelor in Optics or related field.

Language

• Excellent command of oral and written English and Arabic.

Licenses / Certifications

• SCFHS