Sales Senior Optician

Dr soliman fakkeh hospital; Jeddah; Presencial; SAR 89.000 - 179.000; Jornada completa

Descripción de la vacante

Dr soliman fakkeh hospital in Jeddah seeks a senior-level optician to drive high-value sales, ensure optical accuracy and support the Store Manager in leading the team.

You will interpret complex prescriptions, guide contact lens fitting, manage insurance approvals, and coach staff to deliver a premium customer experience. This role emphasizes leadership, quality, and outstanding service.

Formación

• Senior-level optician with expertise in dispensing and prescription interpretation.
• Strong sales skills with ability to upsell and optimize product mix.
• Experience guiding team on customer service and eyewear operations.

Responsabilidades

• Drive high-value sales upselling and product mix optimization.
• Lead on-floor promotions, insurance offers, and customer experience.
• Interpret advanced prescriptions and ensure dispensing accuracy.
• Coach opticians and sales staff on service, onboarding and training.

Conocimientos

Sales leadership

Optician expertise

Insurance handling

Staff coaching

Descripción del empleo

Job Purpose

To act as a senior-level optician responsible for driving sales ensuring optical accuracy solving complex customer and operational issues as well supporting the Store Manager in leading the team and achieving store performance targets

Key Responsibilities and Duties

• Drive high-value sales upselling and product mix optimization
• Support store in achieving targets and improving conversion amp ATV
• Lead execution of promotions and insurance offers on the floor
• Handle complex customer cases complaints and escalations
• Ensure delivery of a premium and consistent customer experience
• Build strong relationships with VIP and returning customers
• Ensure advanced prescription interpretation and dispensing accuracy
• Support and guide team in contact lens fitting and technical cases
• Act as reference point for technical queries and difficult cases
• Perform final quality check before delivery Rx fitting defects
• Ensure zero-error delivery and minimize remakes returns
• Resolve technical issues with lab store before customer handover
• Ensure proper handling of insurance approvals and invoices
• Monitor team compliance with POS and system accuracyPrevent errors duplicates or policy violations
• Provide on-floor coaching and guidance to opticians and sales staff
• Support onboarding and training new team members
• Monitor team performance and support improvement
• Monitor product availability and highlight fast slow-moving items
• Ensure proper display category visibility and stock handling
• Escalate stock gaps affecting sales performance
• Support Store Manager in daily operations and team supervision
• Act as shift leader when required
• Ensure compliance with policies procedures and standards
• Other duties as assigned within the scope of the job

Excellent command of oral and written English and Arabic.