Operations Supervisor

the Grandeur; Makkah Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

The Grandeur is seeking an Operations Supervisor to oversee daily catering operations, ensure food production and meal distribution run smoothly, manage manpower, and uphold service quality.

You will ensure HACCP compliance, coordinate with kitchen, logistics, and site teams, monitor inventories, prepare reports, and drive cost control initiatives while maintaining client satisfaction.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Food Service Management or related field.
• 3–5 years of catering operations experience, preferably in industrial catering or labor camps.
• Strong leadership, communication, planning and problem-solving abilities.
• Knowledge of HACCP and food safety standards.
• Proficiency in Microsoft Office; ERP experience is an advantage.

Responsibilities

• Supervise daily catering operations across assigned sites or projects.
• Coordinate with kitchen, logistics, procurement, warehouse, and site teams.
• Monitor food preparation, packing, transportation, and meal distribution per schedules.
• Ensure HACCP, SFDA compliance, hygiene standards, and company procedures.
• Manage site manpower, including attendance, scheduling, and staff performance.
• Conduct regular inspections of kitchens, dining areas, labor camps, and catering facilities.
• Ensure availability of manpower, equipment, and materials required for operations.
• Handle operational issues and coordinate corrective actions.
• Monitor inventory levels and coordinate with relevant departments to avoid shortages.
• Prepare operational reports and maintain required documentation.
• Support cost control initiatives by reducing food waste and improving efficiency.
• Coordinate with maintenance teams to ensure equipment and facilities function properly.
• Maintain good relationships with clients and ensure customer satisfaction.

Skills

Leadership

Communication

Planning

Problem-solving

Education

Diploma or Bachelor's degree in Hospitality, Food Service Management, or a related field

Tools

Microsoft Office

ERP Systems

Job description

Job Summary:

The Operation Supervisor is responsible for overseeing daily catering operations, ensuring smooth execution of food production, meal distribution, manpower management, and client service. The role ensures compliance with food safety standards, company policies, and operational requirements while maintaining service quality and efficiency.

Duties and Responsibilities:

• Supervise daily catering operations across assigned sites or projects.


• Coordinate with kitchen, logistics, procurement, warehouse, and site teams to ensure smooth operations.


• Monitor food preparation, packing, transportation, and meal distribution according to schedules.


• Ensure compliance with HACCP, SFDA requirements, hygiene standards, and company procedures.


• Manage site manpower, including attendance, scheduling, and staff performance.


• Conduct regular inspections of kitchens, dining areas, labor camps, and catering facilities.


• Ensure availability of manpower, equipment, and materials required for operations.


• Handle operational issues and coordinate corrective actions.


• Monitor inventory levels and coordinate with relevant departments to avoid shortages.


• Prepare operational reports and maintain required documentation.


• Support cost control initiatives by reducing food waste and improving operational efficiency.


• Coordinate with maintenance teams to ensure equipment and facilities are functioning properly.


• Maintain good relationships with clients and ensure customer satisfaction

Skills

Knowledge, Skills & Experience Required:

• Diploma or Bachelor's degree in Hospitality, Food Service Management, or a related field.


• 3–5 years of experience in catering operations, preferably in industrial catering, labor camps, or central kitchens.


• Strong leadership, communication, planning, and problem-solving skills.


• Knowledge of HACCP and food safety standards.


• Proficiency in Microsoft Office; ERP experience is an advantage.