Operations Specialist - Shift Management

Amazon Inc.; Riyadh; On-site; SAR 90,000 - 120,000; Full time

Job summary

Afaq - Warehouse Branch is seeking an Operations Specialist to support Amazon's logistics and fulfillment operations in Riyadh, Saudi Arabia. The role involves managing daily shift activities at a fulfillment center, supervising associates, coordinating workforce allocation, and maintaining safety and quality standards.

The ideal candidate will have at least 1 year of Microsoft Office experience, be able to work flexible shifts including nights and holidays, and be capable of lifting up to 22

Qualifications

• High school diploma or equivalent qualification.
• Minimum 1 year of experience using Microsoft Office products and applications, including Word, Excel, and Outlook.
• Ability to work flexible schedules, shifts, and operational areas.
• Availability to work weekends, nights, and public holidays when required.
• Ability to lift up to 49 pounds (approximately 22.2 kg).
• Ability to stand and walk during shifts lasting up to 12 hours.
• Ability to frequently push, pull, squat, bend, and reach.
• Ability to work 40 hours per week and overtime when required.

Responsibilities

• Oversee daily shift activities within an assigned Amazon fulfillment center, sortation center, or delivery station.
• Coordinate operational activities to support the timely processing and movement of customer orders.
• Monitor shift performance against operational plans and forecasts.
• Ensure customer orders are fulfilled according to established quality and safety guidelines.
• Communicate important shift information to frontline managers and operational associates.
• Identify operational challenges and support appropriate solutions to maintain workflow efficiency.
• Adjust labor allocation during shifts to meet changing operational requirements and performance targets.
• Manage and support associates during assigned shifts.
• Provide training and operational guidance to help employees perform their responsibilities effectively.
• Communicate work priorities, operational expectations, and safety requirements.
• Support associate performance through regular guidance and coordination.
• Help maintain an organized and productive working environment.
• Work with frontline management to address staffing and operational requirements.
• Promote a safe working environment across assigned operational areas.
• Identify workplace safety concerns and opportunities for improvement.
• Ensure associates follow established safety and quality guidelines.
• Support consistent implementation of workplace safety procedures.
• Monitor operational activities to identify conditions that may affect employee safety or order quality.
• Coordinate with relevant teams to address safety concerns and improve workplace readiness.
• Monitor workforce requirements throughout assigned shifts.
• Adjust associate allocation according to operational plans, forecasts, and workload changes.
• Coordinate available labor resources to support efficient order processing.
• Communicate staffing requirements and operational constraints to frontline management.
• Support effective utilization of available resources while maintaining service and safety standards.
• Work with support functions and other departments to address shared operational challenges.
• Coordinate improvements related to process area readiness, workplace organization, safety, and training.
• Support the implementation of 5S workplace organization practices.
• Maintain effective communication between operational teams and supporting departments.
• Help resolve issues that may affect shift productivity, operational quality, or customer order fulfillment.
• Use operational data to identify logistics and supply chain challenges.
• Analyze performance information to support operational decision-making.
• Identify opportunities to improve workflow efficiency and process effectiveness.
• Contribute ideas that support innovation and operational optimization.
• Work with relevant teams to implement practical improvements.
• Support continuous improvement initiatives that strengthen operational performance.

Job description

Operations Specialist - Shift Management Job Snapshot - Role: Operations Specialist - Shift Management - Location: Riyadh, Saudi Arabia - Industry: Logistics and Supply Chain - Function: Logistics - Experience: Minimum 1 year of Microsoft Office experience - Job Type: Full Time - Work Arrangement: On-site

Position Overview Afaq - Warehouse Branch is seeking an Operations Specialist to support Amazon 's logistics and fulfillment operations in Riyadh, Saudi Arabia. The position involves managing daily shift activities at a fulfillment center, sortation center, or delivery station. The Operations Specialist will supervise associates, coordinate workforce allocation, monitor order fulfillment performance, and maintain workplace safety and quality standards. Working closely with frontline management and operational support teams, the successful candidate will help ensure customer orders move efficiently through the supply chain while identifying opportunities to improve productivity and operational processes. The role requires strong organizational skills, proficiency in Microsoft Office applications, and the flexibility to work different shifts, including nights, weekends, and holidays.

• Country: Saudi Arabia
• City: Riyadh
• Industry: Logistics and Supply Chain
• Function: Logistics
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Shift Operations Management

• Oversee daily shift activities within an assigned Amazon fulfillment center, sortation center, or delivery station.
• Coordinate operational activities to support the timely processing and movement of customer orders.
• Monitor shift performance against operational plans and forecasts.
• Ensure customer orders are fulfilled according to established quality and safety guidelines.
• Communicate important shift information to frontline managers and operational associates.
• Identify operational challenges and support appropriate solutions to maintain workflow efficiency.
• Adjust labor allocation during shifts to meet changing operational requirements and performance targets.

Team Supervision and Training

• Manage and support associates during assigned shifts.
• Provide training and operational guidance to help employees perform their responsibilities effectively.
• Communicate work priorities, operational expectations, and safety requirements.
• Support associate performance through regular guidance and coordination.
• Help maintain an organized and productive working environment.
• Work with frontline management to address staffing and operational requirements.

Workplace Safety and Quality

• Promote a safe working environment across assigned operational areas.
• Identify workplace safety concerns and opportunities for improvement.
• Ensure associates follow established safety and quality guidelines.
• Support consistent implementation of workplace safety procedures.
• Monitor operational activities to identify conditions that may affect employee safety or order quality.
• Coordinate with relevant teams to address safety concerns and improve workplace readiness.

Workforce Planning and Labor Allocation

• Monitor workforce requirements throughout assigned shifts.
• Adjust associate allocation according to operational plans, forecasts, and workload changes.
• Coordinate available labor resources to support efficient order processing.
• Communicate staffing requirements and operational constraints to frontline management.
• Support effective utilization of available resources while maintaining service and safety standards.

Cross-Functional Operational Coordination

• Work with support functions and other departments to address shared operational challenges.
• Coordinate improvements related to process area readiness, workplace organization, safety, and training.
• Support the implementation of 5S workplace organization practices.
• Maintain effective communication between operational teams and supporting departments.
• Help resolve issues that may affect shift productivity, operational quality, or customer order fulfillment.

Data Analysis and Process Improvement

• Use operational data to identify logistics and supply chain challenges.
• Analyze performance information to support operational decision-making.
• Identify opportunities to improve workflow efficiency and process effectiveness.
• Contribute ideas that support innovation and operational optimization.
• Work with relevant teams to implement practical improvements.
• Support continuous improvement initiatives that strengthen operational performance.

Basic Qualifications

• High school diploma or equivalent qualification.
• Minimum 1 year of experience using Microsoft Office products and applications, including Word, Excel, and Outlook.
• Ability to work flexible schedules, shifts, and operational areas.
• Availability to work weekends, nights, and public holidays when required.
• Ability to lift up to 49 pounds (approximately 22.2 kg).
• Ability to stand and walk during shifts lasting up to 12 hours.
• Ability to frequently push, pull, squat, bend, and reach.
• Ability to work 40 hours per week and overtime when required.

Preferred Qualifications

• Knowledge of Kaizen continuous improvement principles.
• Familiarity with Lean methodology techniques.

Required Skills and Competencies

• Shift operations coordination and supervision.
• Logistics, fulfillment, and order processing awareness.
• Workforce allocation and operational planning.
• Employee training and team coordination.
• Workplace safety and quality compliance.
• Microsoft Word, Excel, and Outlook proficiency.
• Operational data analysis and problem-solving.
• Process improvement and workflow optimization.
• Cross-functional communication and collaboration.
• Understanding of workplace organization practices, including 5S.
• Ability to manage changing operational priorities.
• Time management and organizational skills.
• Attention to detail and operational accuracy.
• Ability to work in a physically active logistics environment.

Working Conditions and Schedule

• The role requires flexibility to work different shifts and operational areas.
• Shifts may include nights, weekends, and holidays.
• The standard work requirement is 40 hours per week, with overtime as required.
• Employees must be able to stand or walk during shifts lasting up to 12 hours.
• The position involves physical activities including lifting, pushing, pulling, squatting, bending, and reaching.
• The maximum stated lifting requirement is 49 pounds, approximately 22.2 kilograms.

Workplace Accessibility and Accommodations

Amazon provides information about workplace accommodations and adjustments for candidates with disabilities during the application and hiring process, including interviews and onboarding. Candidates requiring assistance can review the accommodation information at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed may contact their Recruiting Partner for further guidance.

Job Reference Job ID: A10560995

About the Company

Afaq - Warehouse Branch is the company identified in the source vacancy for this Amazon Operations position. Amazon Operations supports the movement of customer orders through fulfillment centers, sortation centers, and delivery stations. These facilities play an important role in processing, organizing, and delivering orders throughout the logistics network. The Operations Specialist contributes to these activities by coordinating shifts, supporting associates, maintaining safety and quality standards, and helping improve operational efficiency.