Operations Tech SME - Technical Support and Launch Readiness

Amazon Inc.; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

Amazon Inc. in Riyadh, Saudi Arabia is seeking an Operations Tech SME to support technology-enabled operations during launches. You will lead readiness activities, coordinate with cross-functional teams, and troubleshoot issues to ensure successful day-one performance.

The role emphasizes testing, data validation, and continuous improvement to strengthen operational reliability and customer experience.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Minimum 1 year of experience in technical support or operations.
• Experience performing data analysis using Microsoft Excel.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Experience troubleshooting system issues and coordinating resolutions.

Responsibilities

• Lead operational readiness activities for new sites, products, and technology-enabled processes.
• Support launch planning and execution to ensure workflows, systems, and tools function as expected.
• Validate process readiness before go-live to support successful day-one performance.
• Identify operational or technical gaps that could affect launch readiness.
• Coordinate with Operations, Product, and Technology teams to resolve outstanding issues before launch.
• Support the implementation of processes that maintain operational accuracy and customer experience.
• Diagnose and troubleshoot system issues affecting operational workflows.
• Coordinate defect resolution and readiness confirmation before go-live.
• Monitor/post-launch performance and drive continuous improvements.

Skills

Operational tech support

System troubleshooting

Data analysis

Cross-functional collaboration

Project management

Education

Bachelor's degree or higher in a relevant field

Tools

Microsoft Excel

Job description

Operations Tech SME - Technical Support and Launch Readiness Job Snapshot - Role: Operations Tech SME - Location: Riyadh, Saudi Arabia - Industry: Logistics and Supply Chain - Function: Information Technology - Experience: Minimum 1 year - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Afaq - Warehouse Branch - J02 is seeking an Operations Tech Subject Matter Expert (SME) to support Amazon 's technology-enabled operations in Riyadh, Saudi Arabia. In this role, you will work closely with Operations, Product, and Technology teams to ensure new sites, products, and operational processes are ready for successful launches. You will troubleshoot technical issues, validate system workflows, coordinate defect resolution, and monitor operational performance before and after go-live. The ideal candidate has experience in technical support, engineering, or operations, with strong analytical skills and the ability to manage multiple priorities in a fast-paced environment. This position offers the opportunity to contribute to operational reliability, system accuracy, and customer experience through structured testing, cross-functional collaboration, and continuous improvement.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Logistics and Supply Chain
• Function: Information Technology
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Operational Readiness and Launch Support

• Lead operational readiness activities for new sites, products, and technology-enabled processes.
• Support launch planning and execution to ensure operational workflows, systems, and tools function as expected.
• Validate process readiness before go-live to support successful day-one performance.
• Identify operational or technical gaps that could affect launch readiness.
• Coordinate with Operations, Product, and Technology teams to resolve outstanding issues before launch.
• Support the implementation of processes that maintain operational accuracy and customer experience.

Technical Troubleshooting and Issue Resolution

• Diagnose and troubleshoot system issues affecting operational workflows.
• Work closely with technical, product, and operations stakeholders to investigate reported problems.
• Coordinate the resolution of system defects and operational technology issues.
• Escalate unresolved technical concerns to the appropriate teams.
• Support timely issue resolution to minimize disruption to operational activities.
• Identify recurring technical problems and recommend sustainable corrective actions.

System Testing and Process Validation

• Conduct structured testing to verify the accuracy and reliability of operational workflows.
• Validate system behavior against expected business and operational requirements.
• Identify defects, process gaps, and inconsistencies before launch.
• Support user acceptance testing (UAT) and structured defect validation activities where applicable.
• Document testing findings and communicate issues to relevant stakeholders.
• Coordinate defect resolution and readiness confirmation before go-live.

Data Validation and Operational Accuracy

• Perform data validation related to operational processes and customer-facing service commitments.
• Analyze operational information to identify inconsistencies and potential process issues.
• Use Microsoft Excel and other Office applications to support data analysis and reporting.
• Work with cross-functional teams to investigate data-related concerns.
• Support accurate system workflows and operational decision-making through reliable data validation.

Post-Launch Monitoring and Continuous Improvement

• Monitor operational and system performance following new site or product launches.
• Identify emerging issues and coordinate timely escalation and resolution.
• Investigate recurring defects and operational challenges through root cause analysis.
• Recognize patterns in technical and operational issues.
• Recommend long-term improvements to reduce recurring problems.
• Contribute to continuous improvement initiatives that strengthen process reliability and operational efficiency.

Cross-Functional Collaboration and Communication

• Act as a bridge between Operations, Product, and Technology teams.
• Coordinate with stakeholders to resolve technical and operational challenges.
• Communicate launch readiness, testing results, defects, and resolution progress.
• Prepare clear documentation, status reports, and stakeholder updates.
• Maintain effective communication with technical, business, and executive audiences.
• Manage multiple projects and priorities while meeting operational deadlines.

Basic Qualifications

• Bachelor 's degree or higher in Computer Science, Engineering, Mathematics, Mechanical Engineering, Operations, Supply Chain, Business Administration, or an equivalent relevant discipline.
• Minimum 1 year of experience in technical support, engineering, or an operations environment.
• Experience performing data analysis using Microsoft Excel and other Microsoft Office tools.
• Strong written and verbal communication skills.
• Ability to communicate effectively with stakeholders at technical, business, and executive levels.
• Experience managing multiple projects and competing priorities across teams.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Additional experience in technical support, engineering, or operational environments.
• Understanding of workflow testing, user acceptance testing, or structured defect validation.
• Ability to conduct root cause analysis, identify recurring patterns, and recommend long-term improvements.
• Experience collaborating with Product, Technology, last-mile delivery, or fulfillment operations teams.
• Strong problem-solving skills with a proactive approach to ownership and execution.

Required Skills and Competencies

• Operational technology support and troubleshooting.
• System workflow testing and validation.
• Operational readiness and launch coordination.
• User acceptance testing and defect identification.
• Technical issue investigation and escalation.
• Root cause analysis and problem-solving.
• Data validation and Microsoft Excel analysis.
• Cross-functional stakeholder coordination.
• Project prioritization and deadline management.
• Process documentation and status reporting.
• Post-launch performance monitoring.
• Continuous improvement and operational optimization.
• Clear communication with technical and business stakeholders.
• Ability to take ownership of issues and drive resolution.

Workplace Accessibility and Accommodations

Amazon provides information about workplace accommodations and adjustments for candidates with disabilities during the application and hiring process, including interviews and onboarding. Candidates requiring assistance can review the accommodation information at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed may contact their Recruiting Partner for further guidance.

Job Reference Job ID: A10544250

About the Company

Afaq - Warehouse Branch - J02 is the company identified in the source vacancy for this Amazon Operations position. Amazon 's technology-enabled operations rely on collaboration between Operations, Product, and Technology teams to support new launches, maintain reliable workflows, and deliver consistent customer experiences. The Operations Tech SME contributes to these objectives by validating operational readiness, troubleshooting system issues, coordinating technical resolutions, and supporting continuous improvements across operational processes.