Operations Manager

IMPACT MICE; Riyadh Region; On-site; SAR 180,000 - 300,000; Full time

Job summary

IMPACT MICE seeks an experienced Operations Manager to lead end-to-end event operations across exhibitions, conferences, and large-scale projects in Riyadh. You will oversee on-ground delivery, team leadership, and coordination with clients and partners onsite.

The role requires strong planning, vendor and stakeholder management, and a proactive approach to safety and quality. Fluent in Arabic and English, you’ll drive readiness, budgets, and continuous improvement during fast-paced events.

Qualifications

• Bachelor’s degree in a related field is required.
• Proven experience in event operations and managing large-scale events.
• Strong leadership, vendor, and stakeholder management skills.
• Fluency in Arabic and English, on-site work flexibility.

Responsibilities

• Lead end-to-end event operations for exhibitions, conferences, and large-scale events.
• Develop and execute operational plans, timelines, and readiness plans.
• Manage on-ground operations, supervisors, and resources.
• Coordinate with vendors, suppliers, and contractors to meet quality standards.
• Oversee crowd management, venue operations, registration, and guest experience.
• Identify operational risks and implement contingency plans.
• Ensure compliance with HSE, safety, quality, and standards.
• Monitor budgets, resources, schedules, and KPIs.
• Prepare post-event reports and continuous improvement plans.
• Manage multiple events and projects simultaneously.

Skills

Event operations

Team leadership

Vendor management

Stakeholder management

Operations planning

Project management

Communication

Arabic and English fluency

Education

Bachelor’s degree in Event Management, Operations Management, Business Administration, Project Management

Job description

We are looking for an experienced Operations Manager to lead end-to-end operations across events, exhibitions, conferences, and large-scale projects, ensuring seamless planning and on-ground delivery.

Key Responsibilities

• Lead end-to-end event operations for exhibitions, conferences, corporate events, sporting events, and large-scale events, from planning and preparation through execution and close-out.
• Develop and execute operational plans, event timelines, manpower deployment plans, and readiness plans to ensure seamless delivery.
• Manage on-ground operations, lead supervisors and event teams, and allocate resources based on project requirements.
• Manage and coordinate vendors, suppliers, and contractors, ensuring alignment with scope, timelines, quality standards, and operational requirements.
• Oversee crowd management, venue operations, access and egress, registration, VIP operations, and guest experience.
• Manage event logistics, including site requirements, equipment, permits, transportation, and operational resources.
• Coordinate closely with clients, stakeholders, internal teams, and external partners to ensure smooth and integrated project delivery.
• Identify and manage operational risks, contingency plans, and on-site issues, ensuring timely decision-making and resolution.
• Ensure compliance with HSE, safety, quality, and operational standards across all event sites.
• Monitor budgets, resources, schedules, and operational KPIs, ensuring projects remain on track and within agreed requirements.
• Prepare post-event reports, lessons learned, and continuous improvement plans to enhance future operational performance.
• Manage multiple events and projects simultaneously, maintaining high standards of quality, readiness, and timely delivery.

Qualifications

• Bachelor’s degree in Event Management, Operations Management, Business Administration, Project Management, or a related field.
• Proven experience in event operations, event management, exhibitions, conferences, sporting events, or large-scale events.
• Strong experience in team leadership, manpower management, vendor management, and stakeholder management.
• Solid knowledge of crowd management, venue operations, event logistics, and guest experience.
• Strong project management, operational planning, problem-solving, and decision-making skills.
• Ability to lead operations and perform effectively under pressure in fast-paced, multi-project environments.
• Excellent communication, client management, and stakeholder management skills.
• Fluency in Arabic and English, with flexibility to work onsite and outside standard working hours during events.

What We Offer

The opportunity to lead and deliver high-profile events, exhibitions, conferences, sporting events, and large-scale projects in a dynamic environment with hands‑on exposure to Event Operations, Project Management, and On‑Ground Delivery.

At IMPACT, you’ll work alongside diverse teams, clients, and partners while building your leadership capabilities, expanding your operational expertise, and contributing to projects that create real impact.