Operations Manager

J&T Express; Riyadh; In loco; SAR 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

J&T Express is seeking a driven Operations Manager to lead end-to-end express delivery and hub operations in Saudi Arabia. You will oversee first-mile, sorting, transportation, and last-mile processes while continuously improving service efficiency, safety, and adherence to regulatory requirements.

Key duties include monitoring branch activities, optimizing routes and dispatch schedules, tracking KPIs such as On-Time Delivery and cost-per-parcel, and leading supervisors, couriers, and fleet

Competenze

• Bachelor’s degree in logistics, supply chain, or related field.
• 3–5+ years in express delivery or last-mile logistics.
• Proven leadership of large operational teams across multi-site hubs.
• Experience with WMS/TMS and data analytics.
• Fluent English; regional language skills a plus.

Mansioni

• Manage end-to-end logistics operations (pickup, sorting, transportation, last-mile).
• Monitor branch/hub activities to meet targets and SLAs.
• Plan and optimize delivery routes and driver schedules.
• Track KPIs (OTD, delivery success, cost-per-parcel).
• Drive process improvements to reduce damages and missing parcels.
• Present reports to senior management on performance.
• Lead and develop supervisors, sorting staff, couriers, and fleet personnel.
• Oversee manpower planning, shifts, peak-season allocation, and recruitment.
• Ensure a safe, high-performance work environment.
• Enforce SOPs, safety policies, and local regulations, POD, and inventory control.

Conoscenze

Operational Management

KPI Tracking

Leadership

MS Excel

Data Analytics

Stakeholder Communication

Problem Solving

Fluent English

Formazione

Bachelor’s Degree in Logistics/Supply Chain/Business Admin

Strumenti

WMS/TMS

MS Excel

Descrizione del lavoro

We are seeking a highly motivated and results-driven Operations Manager to lead, optimize, and oversee end-to-end express delivery and hub operations. In this role, you will be responsible for ensuring seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency, maintaining safety compliance, and meeting operational KPIs.

Key Responsibilities

• Operational Management:
• Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile parcel delivery.
• Monitor daily branch/hub activities to ensure operational targets and service level agreements (SLAs) are met consistently.
• Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.
• Performance & KPI Tracking:
• Track and report on key operational metrics, such as On-Time Delivery (OTD), delivery success rate, and cost-per-parcel.
• Drive process improvement initiatives to reduce parcel damage, missing rates, and customer complaints.
• Conduct regular reviews of operational efficiency and present reports to senior management.
• Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel.
• Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs.
• Foster a safe, high-performance, and accountable work environment.
• Compliance & Standard Operating Procedures (SOPs):
• Ensure full compliance with company SOPs, safety policies, and local labor/transportation regulations.
• Enforce strict protocols around proof of delivery (POD), parcel handling, and inventory control.

Qualifications & Requirements

• Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience: 3-5+ years of experience in express delivery, last-mile logistics, e-commerce operations, or supply chain management.
• Leadership: Proven track record in managing large operational teams and multi-site hub operations.
• Technical Skills: Proficiency in logistics management systems (WMS/TMS), MS Excel, and operational data analytics.
• Key Soft Skills: Strong problem-solving abilities, high stress tolerance in a fast-paced environment, and clear stakeholder communication.
• Language Requirements: Fluency in English (Hindi/Urdu or Arabic fluency is often preferred depending on the regional market).