Onsite IT Support Engineer – Troubleshoot, Onboard & Secure

SGS; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

SGS is seeking an IT Support Specialist to provide day-to-day technical support for the company’s IT environment. The role covers onsite and remote support, troubleshooting, and user onboarding, with emphasis on ensuring secure operations and effective IT service delivery.

Responsibilities include managing Microsoft 365, AD/AAD, VPN, and basic network components, while maintaining documentation and guiding end users on IT best practices.

Qualifications

• A Bachelor's degree in CS/IT or related field preferred.
• Relevant IT certifications are an advantage (CompTIA, CCNA, ITIL, Azure).
• 2–3+ years in IT support, helpdesk, or desktop support.

Responsibilities

• Provide day-to-day IT support via tickets, phone, email, and in-person.
• Troubleshoot hardware, software, OS, and network issues including VPN and printers.
• Deploy, configure, and maintain computers, devices, software, and access for new hires.

Skills

Windows OS

Microsoft 365

AD / Azure AD

Networking basics

Troubleshooting

Customer service

IT helpdesk

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Active Directory

Microsoft 365 Admin

VPN

Windows Server

Ticketing systems

Job description

SGS is seeking an IT Support Specialist to provide day-to-day technical support for the company’s IT environment. The role covers onsite and remote support, troubleshooting, and user onboarding, with emphasis on ensuring secure operations and effective IT service delivery.

Responsibilities include managing Microsoft 365, AD/AAD, VPN, and basic network components, while maintaining documentation and guiding end users on IT best practices.