Technical Support Officer | IT Help Desk

GT Medical; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

GT Medical in Jeddah is hiring a Technical Support Officer to keep day-to-day IT operations running smoothly. You will provide first-line support, diagnose issues, and assist with on-site and remote tasks across the organization.

The role requires a Bachelor's degree or diploma in IT or CS and 1–3 years' IT support experience. You will work with Windows, Microsoft 365, networking, IP telephony, CCTV, biometric systems, and security software to deliver reliable user experiences.

Qualifications

• Bachelor’s degree or diploma in IT, CS, or related field.
• 1–3 years of IT support or help desk experience.
• Strong knowledge of Windows OS and Microsoft 365 applications.
• Good understanding of LAN/WAN/Wi‑Fi networking.
• Hands-on hardware, software, and peripheral installation and troubleshooting.
• Familiarity with IT asset management and user administration.
• Experience with IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage.
• Experience with endpoint security solutions such as ESET.

Responsibilities

• Provide first-line IT support via phone, email, remote tools, and on-site.
• Diagnose and resolve hardware, software, printer, and network issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and IT peripherals.
• Manage user accounts, passwords, and access within Microsoft 365.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive.
• Troubleshoot network connectivity (LAN/WAN/Wi‑Fi).
• Assist onboarding and offboarding with IT setup and access provisioning.
• Escalate complex issues to senior IT teams when needed.
• Maintain IT asset inventory and documentation.
• Report IT security incidents and ensure policy compliance.
• Install and manage IP phone systems (Grandstream) and CCTV (Hikvision).
• Support biometric systems (ZKTeco) and endpoint protection (ESET).
• Provide user training and promote IT best practices.

Skills

Windows OS proficiency

Microsoft 365 applications

Networking fundamentals

Hardware/software troubleshooting

On-site & remote support

Education

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field

Tools

Grandstream IP telephony

Hikvision CCTV

ZKTeco biometric systems

ESET endpoint protection

Microsoft 365 Admin/Identity management

Job description

We're Hiring: Technical Support Officer

Are you a proactive and results-driven IT professional ready to take your career to the next level? Join GT Medical and play a key role in ensuring smooth day-to-day technology operations across the organization. You will be responsible for providing first-line IT support, diagnosing and resolving hardware, software, network, and system-related issues, while delivering excellent technical support and user experience.

Job Type: Full-Time | On-Site

What You Will Do:

• Provide first-line technical support via phone, email, remote tools, and on-site assistance
• Diagnose and resolve hardware, software, printer, and network-related issues
• Install, configure, and maintain desktops, laptops, mobile devices, and IT peripherals
• Manage user accounts, passwords, and access permissions within Microsoft 365
• Provide support for Microsoft Outlook, email, Teams, OneDrive, and other Microsoft 365 applications
• Troubleshoot network connectivity, LAN, WAN, and Wi-Fi issues
• Support employee onboarding and offboarding, including IT setup and access provisioning
• Escalate complex technical issues to senior IT teams when required
• Maintain accurate IT asset inventory and technical documentation
• Ensure compliance with IT security policies and promptly report security incidents
• Install, configure, and troubleshoot IP phone systems, including Grandstream
• Install, configure, and maintain CCTV systems, including Hikvision
• Configure and support biometric/fingerprint systems, including ZKTeco
• Deploy, monitor, and manage endpoint protection solutions such as ESET
• Provide user training and promote IT best practices across the organization

What You Need

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field
• 1–3 years of experience in IT support, technical support, or help desk roles
• Strong knowledge of Windows OS and Microsoft 365 applications
• Good understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshooting
• Hands-on experience in hardware, software, and peripheral installation and troubleshooting
• Familiarity with IT asset management and user administration
• Experience with or exposure to IP telephony (Grandstream), CCTV (Hikvision), and biometric systems (ZKTeco) is an advantage
• Experience with endpoint security solutions such as ESET or similar platforms
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work under pressure and manage multiple priorities
• Ability to provide both on-site and remote IT support

What We’re Looking For

• Proactive and customer-focused IT professional
• Strong technical troubleshooting and problem-solving skills
• Excellent communication and user support abilities
• Strong attention to detail and ability to manage multiple priorities
• Ability to work effectively in a fast-paced environment
• Hands-on approach with a commitment to delivering reliable IT support

At GT Medical, our people are our greatest asset. We are committed to fostering a collaborative, innovative, and growth-oriented environment where every team member can thrive and make a difference.

Join us and be part of our journey to shape the future of healthcare.