Onsite IT Service Delivery Lead | Riyadh

Lucid Investment Company; Riyadh; On-site; SAR 300,000 - 550,000; Full time

Job summary

Lucid Investment Company in Riyadh, Saudi Arabia seeks a Service Delivery Manager to own enterprise IT service delivery, SLA governance, incident management, and CSIP initiatives onsite.

Lead delivery teams, partner with senior stakeholders, and ensure service availability and client satisfaction. Requires 7+ years ITSM, ITIL v4 MP, and ServiceNow/Jira experience; Saudi work authorization and on-site presence.

Qualifications

• Bachelor’s degree in Computer Science, IT, Business Administration, or related field.
• 7+ years in IT service management; 3+ years in senior delivery management.
• ITIL v4 Managing Professional or ITIL Service Manager certification.
• Strong SLA, incident governance, and ITIL process experience.
• Experience with ServiceNow and enterprise ITSM platforms.

Responsibilities

• Direct end‑to‑end enterprise IT service delivery operations and incident lifecycle.
• Monitor SLAs, OLAs, and KPIs; report findings.
• Lead major incident responses, RCA reviews, and problem resolution.
• Enforce ITIL practices across incident, problem, change and asset management.
• Conduct regular service review meetings with enterprise clients and executives.
• Drive CSIP, automation, and operational efficiency improvements.
• Manage delivery team performance, resources, and mentoring.
• Maintain service delivery reports and governance documentation.

Skills

ITSM leadership

SLA management

Incident governance

Executive reporting

Stakeholder communication

Education

Bachelor’s degree in Computer Science / IT / Business

Tools

ServiceNow

Jira

Confluence

Job description

Lucid Investment Company in Riyadh, Saudi Arabia seeks a Service Delivery Manager to own enterprise IT service delivery, SLA governance, incident management, and CSIP initiatives onsite.

Lead delivery teams, partner with senior stakeholders, and ensure service availability and client satisfaction. Requires 7+ years ITSM, ITIL v4 MP, and ServiceNow/Jira experience; Saudi work authorization and on-site presence.