On-site Live Support & Moderation Specialist (Jeddah)

LIVSHO; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

LIVSHO is hiring for a full-time on-site role in Jeddah to support buyers and sellers with questions, order issues and live-show activity. You will help users navigate accounts, bidding, payments and platform features with clear communication.

Key duties include resolving order issues, monitoring live activity and assisting seller onboarding, all while maintaining accurate case notes and escalations when needed.

Qualifications

• Clear, professional Arabic writing and speaking, plus working English.
• Experience in customer service, moderation or e-commerce support is preferred.
• Ability to follow documented processes and escalate where needed.
• Willingness to work full-time on-site in Jeddah, including evenings or weekends.

Responsibilities

• Answer user questions and guide buyers and sellers through accounts, bidding, payments, orders and features.
• Resolve order issues by investigating delivery/status questions and coordinating follow-ups.
• Monitor live shows and apply community rules; escalate as required.
• Assist seller onboarding by routing questions to the right team.
• Maintain clear notes and handover-ready case details.

Skills

Arabic proficiency

English proficiency

Active listening

Patience

Job description

LIVSHO is hiring for a full-time on-site role in Jeddah to support buyers and sellers with questions, order issues and live-show activity. You will help users navigate accounts, bidding, payments and platform features with clear communication.

Key duties include resolving order issues, monitoring live activity and assisting seller onboarding, all while maintaining accurate case notes and escalations when needed.