Customer Support & Live Operations Specialist

LIVSHO; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

LIVSHO is hiring for a full-time on-site role in Jeddah to support buyers and sellers with questions, order issues and live-show activity. You will help users navigate accounts, bidding, payments and platform features with clear communication.

Key duties include resolving order issues, monitoring live activity and assisting seller onboarding, all while maintaining accurate case notes and escalations when needed.

Qualifications

• Clear, professional Arabic writing and speaking, plus working English.
• Experience in customer service, moderation or e-commerce support is preferred.
• Ability to follow documented processes and escalate where needed.
• Willingness to work full-time on-site in Jeddah, including evenings or weekends.

Responsibilities

• Answer user questions and guide buyers and sellers through accounts, bidding, payments, orders and features.
• Resolve order issues by investigating delivery/status questions and coordinating follow-ups.
• Monitor live shows and apply community rules; escalate as required.
• Assist seller onboarding by routing questions to the right team.
• Maintain clear notes and handover-ready case details.

Skills

Arabic proficiency

English proficiency

Active listening

Patience

Job description

LIVSHO | Full-time | On-site | Jeddah, Saudi Arabia

Team: Operations | Reports to: Marketplace Operations Lead

Be the person who helps a buyer or seller move forward with confidence.

About LIVSHO

LIVSHO is a live-commerce marketplace bringing collectors, sellers and retailers together across the GCC. Through live shows and auctions, we help people discover collectibles, connect with knowledgeable sellers and build communities around what they love. We are building our full-time team in Jeddah to help more sellers succeed and make the buyer experience better.

The opportunity

You will support LIVSHO users through everyday questions, order issues and live-show activity. The role combines customer support with live moderation and seller guidance, working within a team and clear escalation procedures. You will need patience, accurate written communication and the judgment to recognize when an issue requires help from operations, payments or technology colleagues.

What you will own

• Answer user questions. Guide buyers and sellers through accounts, bidding, payments, orders and platform features using approved information.
• Resolve order issues. Investigate delivery and order-status questions, gather the necessary details and coordinate follow-up without making unsupported promises.
• Support live activity. Monitor assigned shows and apply community rules consistently; escal…
• Assist seller onboarding. Explain routine setup steps and common workflows, routing approval or commercial questions to the responsible team.
• Manage cases carefully. Keep clear notes, accurate categories and next actions so cases can be handed over without users repeating themselves.
• Handle complaints professionally. Acknowledge concerns, explain available next steps and follow the agreed refund, dispute and escalation procedures.
• Improve shared knowledge. Flag unclear help content and recurring questions; contribute practical updates to the support knowledge base.
• Work as a shift team. Communicate outstanding issues during handovers and coordinate with colleagues around busy live-show periods.

What you bring

• Clear, professional Arabic writing and speaking, plus working English.
• Strong listening skills, patience and the ability to remain accurate when several conversations need attention.
• Confidence learning support tools, searching records and following documented processes.
• Sound judgment about sensitive information and when to elevate an issue rather than guess.
• Availability for full-time on-site work in Jeddah and scheduled shifts that may include evenings and weekends.

Experience that would help

• Customer service, retail, e-commerce or community moderation experience; strong candidates from other backgrounds are welcome.
• Interest in collectibles or experience explaining unfamiliar products and processes to customers.
  

How success is measured

Accurate resolutions; quality-review results; response and resolution times; appropriate escalation; customer satisfaction; and fewer avoidable repeat contacts.

Why join LIVSHO

Learn how a live marketplace works, develop practical customer and operations skills and help a community of buyers and sellers every day.