Sales Associate - Retail Customer Service

Apparel Group; Riyadh; On-site; SAR 22,000 - 39,000; Full time

Job summary

Apparel Group in Riyadh, Saudi Arabia, is seeking a Sales Associate - Retail Customer Service to represent the brand on the sales floor, assist customers, and drive conversions with product knowledge and a welcoming attitude.

You will maintain store standards, support stock, process transactions at the POS, and contribute to merchandising and loyalty initiatives for a superior shopping experience.

Qualifications

• Bachelor's degree is required.
• Strong communication and interpersonal skills.
• Ability to deliver a welcoming customer experience.
• Previous sales experience preferred.

Responsibilities

• Greet customers and assist in selecting products.
• Convert browsing interest into purchases through proactive engagement.
• Promote loyalty program to encourage repeat purchases.
• Maintain knowledge of products and promotions to support recommendations.
• Operate the POS and process payments accurately.
• Support visual merchandising and stock management on the floor.

Skills

Effective communication

Interpersonal skills

Customer service

Education

Bachelor's degree

Job description

Job Snapshot

Role: Sales Associate - Retail Customer Service Location: Riyadh, Saudi Arabia Industry: Retail Function: Sales-Retail Experience: Previous sales experience preferred Job Type: Full Time Work Arrangement: On-site

Position Overview

Apparel Group is hiring a Sales Associate - Retail Customer Service in Riyadh, Saudi Arabia to represent the brand through customer service, product knowledge, and sales support. The role focuses on converting customer interest into sales, maintaining store and visual merchandising standards, processing transactions accurately, supporting stock availability, and creating a welcoming retail experience.

Job Details

Country: Saudi Arabia City: Riyadh Industry: Retail Function: Sales-Retail Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified

Job Type: Full Time Work Arrangement: On-site

Position Objective

The Sales Associate represents the brand on the sales floor by assisting customers, identifying their needs, recommending suitable products, and supporting sales performance. The position also contributes to merchandising, inventory accuracy, transaction processing, store security, and other operational duties assigned by the Store Manager or Assistant Store Manager.

Customer Service and Sales

• Greet customers and assist them in selecting products suited to their needs.
• Engage proactively with customers to convert browsing interest into purchases.
• Follow the company 's GUEST service model: Greet, Understand, Explain, Sell, Thank.
• Promote the company 's loyalty program to encourage repeat purchases.
• Maintain knowledge of the group 's brands to support product recommendations and cross-selling.
• Explain product features, benefits, materials, and care instructions accurately.
• Upsell and cross-sell relevant products to maximize sales opportunities.
• Maintain awareness of current products, promotions, and available inventory.

Merchandising and Stock

• Display products attractively according to established store layout standards.
• Follow visual merchandising guidelines across the sales floor.
• Apply stock management procedures, including requirements for clearance merchandise.
• Maintain accurate records of incoming and outgoing stock.
• Replenish and re-merchandise products to maintain availability on the sales floor.
• Keep product knowledge current to provide accurate customer recommendations and support stock-loss prevention.

POS and Payment Processing

• Operate the Point of Sale system efficiently for customer billing and transactions.
• Balance the cash till at the beginning and end of shifts.
• Process cash, credit card, voucher, and automatic debit payments accurately.
• Issue receipts, refunds, and change correctly.
• Follow applicable transaction and cash-handling procedures.

Store Standards and Security

• Maintain awareness of store security throughout the shift and follow established loss prevention procedures.
• The Sales Associate is expected to support an orderly sales floor, maintain appropriate stock presentation, and follow operational instructions provided by store management.

Professional Presentation

• Maintain a professional and well-groomed appearance.
• Demonstrate a positive and customer-focused attitude.
• Remain flexible and available for extended working hours during peak sales periods when required.
• Maintain current product knowledge to support customer service and sales activities.

Desired Qualifications

• Bachelor 's degree.
• Effective communication and interpersonal skills.
• Ability to contribute to a welcoming customer experience.
• Previous experience in a sales role is preferred.