Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Itproposal; Riyadh; Hybrid; SAR 167,000 - 279,000; Full time

Job summary

Itproposal is seeking an experienced Nutanix Engineer / Networking IT Support Engineer in Saudi Arabia for freelance, on-call support. The role covers onsite and remote troubleshooting across enterprise infrastructure, with emphasis on Nutanix (AOS/AHV/Prism) and networking expertise.

Strong communication in English is required, and CCNA certification is mandatory. The candidate will diagnose and resolve complex infrastructure issues, deploy Nutanix environments, and collaborate with global

Qualifications

• Minimum 5 years in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on Nutanix experience (AOS, AHV, Prism).
• Experience with VMware and/or Hyper-V environments.
• Solid networking fundamentals: TCP/IP, VLANs, DNS, DHCP.
• Valid CCNA certification required.

Responsibilities

• Provide onsite and remote Break & Fix support for networking and infra incidents.
• Deploy, configure, and manage Nutanix HCI (AOS/AHV/Prism).
• Perform system upgrades, patching, and lifecycle management.
• Troubleshoot hardware, software, virtualization, and network issues.
• Diagnose network problems (TCP/IP, VLANs, DNS, DHCP).
• Implement backup and disaster recovery solutions.
• Respond to incidents within agreed response times.
• Collaborate with global and regional teams on projects.
• Maintain technical documentation and service records.
• Interact professionally with end users and customers.

Skills

Nutanix AOS/AHV/Prism

VMware/Hyper-V

Networking fundamentals

Break & Fix support

PowerShell scripting

Python scripting

Job description

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Location: Saudi Arabia

Employment Type: Freelance (On-Call Basis)

Priority: High (Immediate Hiring)

Role Overview

We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

Key Responsibilities

• Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).
• Perform system upgrades, patching, and lifecycle management activities.
• Troubleshoot and resolve hardware, software, virtualization, and network issues.
• Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.
• Implement and support backup and disaster recovery solutions.
• Respond to critical incidents and service requests within agreed response times.
• Collaborate with global and regional teams on infrastructure and cloud-related projects.
• Maintain accurate technical documentation, incident reports, and service records.
• Ensure professional interaction with end users, stakeholders, and customers at all times.

Required Skills & Experience

• Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.
• Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).
• Experience supporting VMware and/or Hyper-V environments.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.
• Proven experience providing Break & Fix support in enterprise environments.
• Ability to diagnose and resolve complex infrastructure and networking issues.
• Experience with backup and disaster recovery solutions.
• Scripting experience with PowerShell and/or Python is advantageous.

Mandatory Requirements

• Valid CCNA Certification (Cisco Certified Network Associate).
• Minimum 90% pass score on the induction assessment.
• Fluent English communication skills (spoken and written).
• Ability to work independently in customer-facing environments.
• Professional demeanor and strong customer service orientation.

Preferred Qualifications

• Nutanix Certification (NCP or higher).
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of automation tools such as Ansible and Terraform.
• Experience supporting enterprise networking infrastructure.

Soft Skills

• Excellent verbal and written communication skills in English.
• Strong professionalism and customer-facing skills.
• Ability to remain calm and effective during critical incidents.
• Proactive problem-solving mindset.
• Strong organizational and time-management skills.
• Ability to work collaboratively within distributed teams.
• Commitment to delivering high-quality technical support and customer satisfaction.