Network Technical Support Specialist – Jeddah, Saudi Arabia

Uasmart; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

Uasmart in Jeddah, Saudi Arabia is seeking a Network Technical Support Specialist to join our head office team. The role targets IT professionals with hands-on experience in enterprise network configuration, troubleshooting, and network infrastructure technologies.

The ideal candidate will understand firewalls, switches, SD-WAN, wireless networks, and VPNs; IP networking, DNS, DHCP, routing, and ZTNA are essential for maintaining network connectivity and resolving issues.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• CCNA certification is mandatory.

Responsibilities

• Configure and troubleshoot enterprise network infrastructure.
• Support switches, firewalls, wireless networks, and SD-WAN.
• Troubleshoot VPN connectivity and network access issues.
• Support IP addressing, DNS, DHCP, and routing configurations.
• Work with ZTNA and related network access technologies.
• Investigate network incidents and identify root causes.
• Support network availability and connectivity at the head office.
• Communicate technical issues and solutions to stakeholders.

Skills

Network configuration

Troubleshooting

Firewalls

Switches

SD-WAN

Wireless networks

VPN technologies

IP networking

DNS & DHCP

ZTNA

Education

Bachelor’s degree in Information Technology

CCNA certification

Job description

Location: Jeddah, Saudi Arabia
Work Location: Head Office
Experience Required: 2-3 years
Job Category: Information Technology (IT) & Software; Telecommunications

Job Overview

An opportunity is available for a Network Technical Support Specialist to join a team at its head office in Jeddah, Saudi Arabia. The role is suited to an IT professional with hands-on experience in enterprise network configuration, troubleshooting, and network infrastructure technologies.

The successful candidate should have a strong understanding of firewalls, switches, SD-WAN, wireless networks, and VPN technologies. Knowledge of IP networking, DNS, DHCP, routing, VPN, and Zero Trust Network Access (ZTNA) is essential for supporting network connectivity and troubleshooting technical issues.

Applicants must hold a bachelor’s degree in IT or a related field, have two to three years of relevant experience, and possess a mandatory CCNA certification. Strong problem-solving, troubleshooting, and communication skills are also required.

Key Responsibilities

The original announcement does not provide a detailed list of duties. Based on the stated technical requirements, the role may involve:

• Configuring and troubleshooting enterprise network infrastructure.
• Supporting switches, firewalls, wireless networks, and SD-WAN technologies.
• Troubleshooting VPN connectivity and network access issues.
• Supporting IP addressing, DNS, DHCP, and routing configurations.
• Working with ZTNA and related network access technologies.
• Investigating network incidents and identifying root causes.
• Supporting network availability and connectivity at the head office.
• Communicating technical issues and solutions to relevant stakeholders.

These are general role-related responsibilities and should be confirmed with the employer.

Education and Certification

• Bachelor’s degree in Information Technology or a related field.
• CCNA certification is mandatory.

Professional Experience

• Two to three years of relevant network technical support experience.
• Hands-on experience with enterprise network configuration and troubleshooting.

Technical Skills

• Enterprise network configuration and troubleshooting.
• Firewalls and switches.
• Software-Defined Wide Area Networking (SD-WAN).
• Wireless networking.
• Virtual Private Network (VPN) technologies.
• IP networking and routing.
• Domain Name System (DNS).
• Dynamic Host Configuration Protocol (DHCP).
• Zero Trust Network Access (ZTNA).

Professional Competencies

• Strong troubleshooting and problem-solving abilities.
• Good communication skills.
• Ability to investigate technical issues and support network operations.

Salary, Benefits & Career Growth

The original job announcement does not specify salary, compensation, or employee benefits. Candidates should contact the recruitment team to confirm these details.

This position may provide opportunities to strengthen expertise in enterprise networking, network security, SD-WAN, VPN technologies, and technical support. Further training, professional certifications, and career development opportunities should be confirmed with the employer.

Job Details

• Position: Network Technical Support Specialist
• Location: Jeddah, Saudi Arabia
• Workplace: Head Office
• Experience: 2-3 years
• Mandatory Certification: CCNA