Mgr-Housekeeping

Le Méridien Hotels & Resorts; Riyadh; On-site; SAR 134,000 - 201,000; Full time

Job summary

Le Méridien Hotels & Resorts in Riyadh is seeking a Senior Housekeeping Manager to oversee daily operations for Housekeeping, Recreation/Health Club, and Laundry where applicable. You will supervise shift activities, inspect rooms and public areas, and ensure guest satisfaction while adhering to budget goals.

The role requires a strong focus on training, inspections, and maintaining high standards across departments.

Qualifications

• High school diploma or GED required; 2 years experience in housekeeping or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; no work experience required.

Responsibilities

• Directs and coordinates daily Housekeeping shift operations and ensures compliance with policies, standards and procedures.
• Inspects guestrooms and public spaces, verifies room status, and assigns tasks to staff.
• Manages staffing levels, tracks attendance, and coordinates with Front Desk for occupancy and guest needs.
• Supports budget goals by monitoring supplies and expenses, and communicating department goals in meetings.
• Provides training for new room attendants and maintains open communication with employees.

Skills

Supervisory skills

Communication

Team leadership

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Additional Information

Job Number 26115970

Job Category Housekeeping & Laundry

Location King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia, 11544 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to verify adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
• Schedules employees to business demands and for tracks employee time and attendance.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Verifies employee recognition is taking place on all shifts.
• Participates in an on-going employee recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Understands the brand's service culture.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.