Merchant Onboarding Executive

Tabby | تابي; Riyadh; Vor Ort; SAR 112.000 - 134.000; Vollzeit

Zusammenfassung

Tabby is seeking a Merchant Onboarding Executive to lead the end-to-end onboarding journey for SME merchants in KSA. You will activate merchants, manage backend integrations, and ensure accurate configurations before going live.

You will work with Risk, Legal, and Product teams to remove blockers, resolve onboarding cases, and optimize processes to boost activation and retention metrics.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support).
• Comfortable making a high volume of calls daily and following up.
• Basic Excel / Google Sheets.

Aufgaben

• Own the full merchant onboarding lifecycle from application to activation.
• Activate merchants and oversee backend integration processes to ensure proper configuration.
• Guide merchants through Tabby's onboarding process and provide ongoing support.

Kenntnisse

High-volume calling

CRM familiarity

Excel/Sheets

Ausbildung

Bachelor’s degree or equivalent

Tools

Zoho

HubSpot

SAP

Jobbeschreibung

As a Merchant Onboarding Executive, you will play a key role in onboarding SME merchants across dynamic markets. You will own the end-to-end merchant onboarding journey, ensuring merchants are successfully activated, technically integrated, and fully configured before going live.

Application Deadline: 31 December 2026

Department: Merchant Business

Employment Type: Full Time

Location: KSA

Reporting To: Osama Asiri

Compensation: SR11,000 / month

Key Responsibilities

Merchant Onboarding & Activation

• Own the full merchant onboarding lifecycle from application to activation.
• Activate merchants and oversee backend integration processes.
• Ensure merchants are properly configured with the correct access, settings, and dashboards prior to activation.
• Guide merchants through Tabby's onboarding process and provide support throughout their journey.

Merchant Support & Case Management

• Resolve stalled, escalated, or time-sensitive onboarding cases.
• Handle daily drop-off applications by:
  • Identifying merchants who stopped during the legal stage.
  • Following up via phone and email.
  • Assisting merchants in completing and submitting required documentation.
• Manage daily reset applications by:
  • Working with the Risk team to identify document issues.
  • Communicating required corrections to merchants.
  • Following up until successful resubmission.
• Address merchant concerns, inactivity, and churn to improve onboarding conversion.

Cross-functional Collaboration

• Coordinate with Risk, Legal, Business Development, Product, and other internal teams to remove onboarding blockers.
• Collaborate with Business Development to improve lead handoff and onboarding workflows.
• Support internal teams in accelerating merchant activation.

Technical & Operational Support

• Investigate integration issues, including backend and technical errors.
• Work cross-functionally to implement effective solutions.
• Support merchants with e-commerce integrations where required.

CRM & Performance Management

• Maintain accurate CRM records and ensure CRM hygiene.
• Track merchant progress throughout the onboarding funnel.
• Monitor and report against daily, weekly, and monthly KPIs.
• Ensure adherence to SLAs and NPS targets.

Process Improvement

• Evaluate pre- and post-website onboarding activities.
• Monitor merchant transactions and ensure Tabby's online presence aligns with brand guidelines.
• Contribute to process improvements that increase:
  • Onboarding efficiency
  • Data integrity
  • Reporting automation
  • Cross-functional collaboration
  • Pipeline conversion

Skills, Knowledge and Expertise

Requirements

• Good spoken and written English and Arabic
• Bachelor’s degree, or equivalent experience
• 1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support)
• Comfortable making a high volume of calls every day and following up without being chased
• Basic Excel / Google Sheets

Preferred

• Experience with a CRM (Zoho, HubSpot, SAP or similar)
• Experience in fintech, payments, BNPL or e-commerce
• Familiar with Saudi business documents (CR, VAT certificate, IBAN letter, national address)
• Familiar with e-commerce platforms like Salla, Zid, or Shopify
• Experience working against KPIs and SLAs