Merchant Activation & Onboarding Specialist

تابي; Riyadh; In loco; SAR 112.000 - 134.000; Tempo pieno

Descrizione del lavoro

Tabby is seeking a Merchant Onboarding Executive in KSA to own the end‑to‑end merchant onboarding journey for SME merchants. You will drive activation, backend integrations, and configuration before live status, coordinating with Business Development, Risk, Legal, and Product teams to remove blockers and improve conversion.

You will monitor onboarding performance, maintain CRM hygiene, and support cross‑functional teams to accelerate activation while meeting SLAs and NPS targets.

Competenze

• English and Arabic fluency required for written and spoken communication.
• Bachelor’s degree or equivalent experience.
• 1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support).
• Comfortable making a high volume of calls daily and following up without being chased.
• Basic Excel / Google Sheets skills.

Mansioni

• Own the full merchant onboarding lifecycle from application to activation.
• Activate merchants and oversee backend integration processes.
• Ensure merchants are properly configured with access, settings, and dashboards prior to activation.
• Guide merchants through Tabby’s onboarding process and provide support throughout their journey.
• Resolve stalled, escalated, or time-sensitive onboarding cases.
• Identify and follow up with merchants at legal stage to ensure completion of required documentation.
• Work with Risk to identify document issues and communicate corrections to merchants.
• Monitor onboarding KPIs and ensure adherence to SLAs and NPS targets.

Conoscenze

English

Arabic

Formazione

Bachelor's degree

Strumenti

Zoho CRM

HubSpot

SAP

Excel

Google Sheets

Descrizione del lavoro

Tabby is seeking a Merchant Onboarding Executive in KSA to own the end‑to‑end merchant onboarding journey for SME merchants. You will drive activation, backend integrations, and configuration before live status, coordinating with Business Development, Risk, Legal, and Product teams to remove blockers and improve conversion.

You will monitor onboarding performance, maintain CRM hygiene, and support cross‑functional teams to accelerate activation while meeting SLAs and NPS targets.