Merchant Onboarding & Activation Specialist

tabby; Medina; On-site; SAR 120,000 - 180,000; Full time

Job summary

tabby is seeking a Merchant Onboarding Executive in Medina to lead end-to-end onboarding for SME merchants, ensuring seamless activation and configuration before live status. You will drive the onboarding journey, collaborate with Risk, Legal and Product teams, and resolve blockers to improve conversion and merchant experience.

You will also handle case management, support integration efforts, maintain CRM hygiene, and monitor KPIs and SLAs to ensure timely activations and scalable growth across

Qualifications

• Bachelor's degree or equivalent experience.
• 1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support).
• Comfortable making a high volume of calls every day and following up without being chased.
• Basic Excel / Google Sheets.
• Experience with a CRM (Zoho, HubSpot, SAP or similar).
• Experience in fintech, payments, BNPL or e-commerce.
• Familiar with Saudi business documents (CR, VAT certificate, IBAN letter, national address).
• Familiar with e-commerce platforms like Salla, Zid, or Shopify.
• Experience working against KPIs and SLAs.

Responsibilities

• Own the full merchant onboarding lifecycle from application to activation and configuration.
• Resolve stalled, escalated, or time-sensitive onboarding cases with cross-functional teams.
• Coordinate with Risk, Legal, Business Development, Product to remove blockers and speed activation.
• Investigate issues across backend and integrations and guide merchants through onboarding steps.
• Maintain CRM hygiene and track merchant progress across onboarding funnel against KPIs and SLAs.
• Contribute to process improvements to increase onboarding efficiency.

Skills

English

Arabic

Customer-facing

Communication

Education

Bachelor's degree

Tools

Zoho

HubSpot

SAP

Job description

tabby is seeking a Merchant Onboarding Executive in Medina to lead end-to-end onboarding for SME merchants, ensuring seamless activation and configuration before live status. You will drive the onboarding journey, collaborate with Risk, Legal and Product teams, and resolve blockers to improve conversion and merchant experience.

You will also handle case management, support integration efforts, maintain CRM hygiene, and monitor KPIs and SLAs to ensure timely activations and scalable growth across