Key Account Manager

Sary; Makkah Region; On-site; SAR 400,000 - 650,000; Full time

Job summary

Sary seeks a senior Key Account Manager to own and grow strategic accounts in Makkah and Madina, including five-star hotels and premium caterers. You will leverage an established network of decision-makers to expand relationships and end-to-end account value.

The role requires a proven sales professional with deep regional market knowledge and the ability to manage complex, high-value portfolios across hospitality and catering. Regular travel between cities is expected.

Qualifications

• 10+ years of sales/account management with a proven network in Makkah and Madina.
• Experience handling large premium accounts like five-star hotels or top caterers.
• Strong negotiation, relationship management and strategic planning skills.
• Willingness to travel regularly between Makkah and Madina.
• Fluent Arabic and strong English communication.

Responsibilities

• Manage and grow a portfolio of high-value accounts across Makkah and Madina.
• Leverage relationships to open new high-value accounts.
• Develop and execute account plans to grow revenue and contract value.
• Serve as primary contact for strategic clients with high service levels.
• Negotiate pricing, contracts, and service agreements per policy.
• Conduct regular business reviews and track satisfaction and growth.
• Monitor market trends and customer needs in premium segments.
• Collaborate with operations, supply chain, and customer service.
• Prepare sales forecasts, pipeline reports, and performance updates.
• Represent the company at industry events and client meetings.

Skills

Negotiation

Relationship management

Strategic account planning

Networking in hospitality

Education

Bachelor's degree in Business/Marketing

Job description

Role Summary

The Key Account Manager owns and grows the company's most strategic customer

relationships across Makkah and Madina, including five-star hotels, advanced catering

companies, and other high-value accounts. This role requires an established sales professional

with a strong, ready network of decision-makers in the local hospitality and catering sector, and

a track record of managing large, complex accounts end-to-end.

Key Responsibilities

• Manage and grow a portfolio of high-value accounts (five-star hotels, advanced caterers, and similar premium clients) across Makkah and Madina.
• Leverage existing, ready relationships and network with key decision-makers to open new high-value accounts.
• Develop and execute account plans that grow revenue, share of wallet, and long-term contract value.
• Serve as the primary point of contact for strategic clients, ensuring high service levels and swift resolution of escalations.
• Negotiate pricing, contracts, and service agreements in line with company policy and profitability targets.
• Conduct regular business reviews with key clients to track satisfaction, usage, and growth opportunities.
• Monitor market trends, competitor activity, and customer needs within the premium hospitality and catering segment.
• Collaborate with operations, supply chain, and customer service teams to guarantee seamless account delivery.
• Prepare accurate sales forecasts, pipeline reports, and account performance updates for management.
• Represent the company at industry events and client meetings across both holy cities.

Qualifications & Experience

• 10+ years of sales/account management experience, with a proven, ready portfolio of contacts and accounts in Makkah and Madina.
• Demonstrated experience managing large accounts such as five-star hotels, advanced caterers, or similar premium clients.
• Strong negotiation, relationship-management, and strategic account-planning skills.
• Deep understanding of the Makkah/Madina hospitality, catering, and FMCG/food-service market.
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Fluent Arabic and strong English communication skills.
• Willingness and ability to travel regularly between Makkah and Madina.
• Valid Saudi driving license and own vehicle preferred.

Key Performance Indicators (KPIs)

• Revenue growth and retention across assigned key accounts.
• Number of new high-value accounts acquired.
• Client satisfaction and contract renewal rate.
• Forecast accuracy and pipeline health.