Store Manager - Dyson Boutique, Jeddah

Chalhoub Group; Jeddah; Sur place; SAR 391 000 - 580 000; Plein temps

Avantages offerts par ce poste

Health care

Exclusive employee discounts

Remote and flexible working policies

Résumé du poste

Chalhoub Group in Jeddah seeks a Store Manager to maximize commercial performance and deliver exceptional Guest Experience. The role focuses on CX strategies, in-store operations, and omnichannel initiatives to drive revenue and customer loyalty.

Requirements include a university degree in business or management and 6–8 years of luxury retail leadership experience. The position offers competitive benefits and exposure to a premier luxury portfolio.

Qualifications

• University degree preferably in Business Administration or Management.
• 6 - 8 years in retail shops management preferably in Luxury Technology.

Responsabilités

• Drive in-store CX initiatives and ensure exceptional guest experiences.
• Oversee day-to-day store operations, SOP adherence, and sales team scheduling.
• Plan succession and nurture talent through coaching and development.
• Promote the loyalty program (MUSE) and educate staff on app offerings.
• Drive omnichannel sales and integrate online and offline experiences.
• Aim to increase store revenue and improve sell‑through at full price.

Connaissances

Retail management

Luxury retail

People management

Store operations

Customer experience

Formation

Bachelor’s degree in Business Administration or Management

Description du poste

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

Our Store Manager is responsible for ensuring that the store maximizes its commercial performance and delivers exceptional Guest Experience. Our Store Manager will drive both eNPS and cNPS through the implementation of People and CX strategies. JOB RESPONSIBILITIES: Drive in-store CX initiatives Plan succession of team members in terms of readiness Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner Drive eNPS through people experience initiatives and culture Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions Offer store support including concessions, real‑time as per business needs Act as the key point of contact with back‑office operations Ensure click and collect are conducted within SLAs Ensure customer data is properly captured by the sales team in adherence to marketing team requirements Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc.. Ensure store team is working towards the same goal Promote omnichannel sales Increase the store revenue target vs actual Increase sell‑through at full price Provide input to whats working well, whats not working well and feedback.

What You’ll Need To Succeed

• University Degree preferably in Business Administration or Management.
• 6 - 8 years in retail shops management preferably in Luxury Technology.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Benefits

• health care
• child education contribution
• remote and flexible working policies
• exclusive employee discounts

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.