Luxury Retail Learning & Coaching Lead

Etoile Group; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

CHANEL in Riyadh is seeking a Learning Officer to elevate client experience and fashion expertise. You will plan and deliver organized trainings, coordinate with the Middle East team, and adapt content to boutique needs.

On the shop floor you will coach all roles, create action plans, and foster a culture of feedback. You will report regularly to the Learning and Brand Managers, and ensure pre-work is completed before sessions.

Qualifications

• Minimum of 3 years experience in a pure training role.
• Experience in luxury retail/ Footwear would be an advantage.
• Strong organisational skills and fashion sensibility.
• Excellent command of English and Arabic.

Responsibilities

• Delivering Organized and Impactful Training: Ensure organized planning and communication with all collaborators; coordinate and implement training sessions/materials with Middle East team; prepare collection trainings and client experience briefings; identify subject matter experts; adapt training content to boutiques in communication with Management; ensure content is engaging and drives the business.
• Coaching on the Boutique Floor: Coach all roles on the boutique floor; create action plans; support a culture of coaching and feedback.
• Communicating harmoniously and Following up efficiently: Collaborate with Learning Manager, Brand Manager, HR, Middle East Training teams; manage new starter processes; ensure pre-work; complete refresher training and floor observations; provide regular qualitative and quantitative reporting; establish KPIs to measure training effectiveness.

Skills

Organizational skills

Training

Coaching

Communication

Arabic

English

Emotional intelligence

Observational skills

Job description

CHANEL in Riyadh is seeking a Learning Officer to elevate client experience and fashion expertise. You will plan and deliver organized trainings, coordinate with the Middle East team, and adapt content to boutique needs.

On the shop floor you will coach all roles, create action plans, and foster a culture of feedback. You will report regularly to the Learning and Brand Managers, and ensure pre-work is completed before sessions.