Learning Officer - CHANEL

Etoile Group; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

CHANEL in Riyadh is seeking a Learning Officer to elevate client experience and fashion expertise. You will plan and deliver organized trainings, coordinate with the Middle East team, and adapt content to boutique needs.

On the shop floor you will coach all roles, create action plans, and foster a culture of feedback. You will report regularly to the Learning and Brand Managers, and ensure pre-work is completed before sessions.

Qualifications

• Minimum of 3 years experience in a pure training role.
• Experience in luxury retail/ Footwear would be an advantage.
• Strong organisational skills and fashion sensibility.
• Excellent command of English and Arabic.

Responsibilities

• Delivering Organized and Impactful Training: Ensure organized planning and communication with all collaborators; coordinate and implement training sessions/materials with Middle East team; prepare collection trainings and client experience briefings; identify subject matter experts; adapt training content to boutiques in communication with Management; ensure content is engaging and drives the business.
• Coaching on the Boutique Floor: Coach all roles on the boutique floor; create action plans; support a culture of coaching and feedback.
• Communicating harmoniously and Following up efficiently: Collaborate with Learning Manager, Brand Manager, HR, Middle East Training teams; manage new starter processes; ensure pre-work; complete refresher training and floor observations; provide regular qualitative and quantitative reporting; establish KPIs to measure training effectiveness.

Skills

Organizational skills

Training

Coaching

Communication

Arabic

English

Emotional intelligence

Observational skills

Job description

CHANEL continuously evolves in its search for perfection. The Learning Officer will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East. The successful candidate will demonstrate organizational skills, and ability to animate trainings.

Key Responsibilities:

Delivering Organized and Impactful Training:

• Ensure organized and streamlined planning and communication with all collaborators.
• In close alignment with the Middle East and India training team, coordinate and implement training sessions/ materials.
• Prepare collection trainings, Client Experience training, briefings and other training.
• Identifying subject matter experts in the boutique to enrich and / or co-animate training sessions / morning briefs.
• Adapting training content according to the needs/ buying of the boutiques, in communication with Management.
• Ensure content is fun, impactful and drives the business.

Coaching on the Boutique Floor:

• Coaching all roles on the boutique floor.
• Creating action plans in the boutique, using coaching as a business lever.
• Supporting a culture of coaching and feedback in the boutique.

Communicating harmoniously and Following up efficiently:

• Collaborate harmoniously with the Learning Manager, Brand Manager, HR, Middle East Training teams, Boutique Management.
• Following up on the new starter process with new joiners.
• Ensure teams have done pre work before attending training sessions.
• Completes refresher training/ follow ups to fully embed action plans, and Floor observation to ensure training has been understood/ being used.
• Proactively shares regular reporting with the Learning Manager and the Brand Manager.
• Shares regular reporting (qualitative and quantitative) with the management, establishing KPIs to measure the effectiveness of training.

Your Profile:

• A minimum of 3 years experience in a pure training role.
• Experience in luxury retail/ footwear would be an advantage.
• A proven track record of strong organisational skills.
• Fashion sensibility and attentive to trends and culture.
• Emotional and situational intelligence.
• Reliable, with integrity.
• Excellent observation and listening skills.
• You express yourself extremely clearly with a superb command of English and Arabic.