Luxury Hotel Server – Guest Experience & Upselling

IHG Hotels & Resorts; Riyadh; On-site; SAR 45,000 - 73,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Waitress for InterContinental Riyadh to provide professional dining service across breakfast, lunch, dinner, and buffet operations. You will prepare tables, greet guests, present menus, take orders, and ensure accurate billing while maintaining high hygiene and safety standards.

The role emphasizes guest engagement, upselling promotions, and knowledge of menu items, allergens, and dietary requirements.

Qualifications

• Minimum 2 years' experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.
• Strong guest service and communication skills.
• Good English communication skills; Arabic is an advantage.

Responsibilities

• Provide professional service during breakfast, lunch, dinner, buffet and à la carte operations.
• Prepare assigned tables, service stations and restaurant areas before each service.
• Welcome guests warmly and assist with seating when required.
• Present menus and explain dishes, beverages, promotions and daily specials.
• Take food and beverage orders accurately and enter them correctly into the POS system.
• Serve food and beverages according to IHG service standards and sequence of service.
• Maintain menu, beverage, allergen and dietary requirement knowledge.
• Actively upsell food, beverages and promotions to support revenue and average check targets.
• Check guest satisfaction throughout the meal and respond promptly to guest requests.
• Recognize VIPs, returning guests and special occasions.
• Immediately report guest complaints to the Head Waiter or Supervisor and support service recovery.
• Coordinate with Culinary regarding orders, dietary requirements and special guest requests.
• Ensure accurate billing and payment procedures.
• Maintain cleanliness and organization of tables, service stations and restaurant areas.
• Report operational, maintenance or safety issues immediately.
• Always keep the restaurant inspection ready for internal audits, local authority and external inspections.

Job description

IHG Hotels & Resorts is seeking a Waitress for InterContinental Riyadh to provide professional dining service across breakfast, lunch, dinner, and buffet operations. You will prepare tables, greet guests, present menus, take orders, and ensure accurate billing while maintaining high hygiene and safety standards.

The role emphasizes guest engagement, upselling promotions, and knowledge of menu items, allergens, and dietary requirements.