Luxury Fragrance Store Manager – Elevate Guest Experiences

The Learning Shop; Riyadh; On-site; SAR 50,000 - 75,000; Full time

Job summary

Arabian Oud in Riyadh is seeking an inspiring and commercially driven Assistant Store Manager to support the Store Manager in delivering luxury retail experiences, leading high-performing teams, and driving commercial success while upholding the brand's prestige.

You will lead day-to-day store operations, coach and motivate staff, manage visual merchandising, inventory, and store administration to ensure premium service standards across the sales floor.

Responsibilities

• Lead the day-to-day store operation, ensuring Arabian Oud standards are consistently delivered.
• Lead, coach, develop, and motivate the team to achieve individual and store sales goals.
• Plan staffing and schedules to ensure optimal coverage during peak trading periods.
• Foster a positive, accountable team culture, addressing performance issues and recognising high performers.
• Conduct regular team briefings, training sessions, and product knowledge development.
• Champion a customer-centric approach, delivering personalised fragrance experiences and recommendations.
• Drive sales through effective product demonstrations, scent pairing, cross-selling, and upselling strategies.
• Resolve escalated guest concerns with empathy, professionalism, and timely follow-through.
• Monitor store performance and take action to maximise sales, conversion, average transaction value, and customer retention.
• Maintain consistent brand messaging and luxury service standards across the sales floor.
• Execute and maintain premium visual merchandising standards throughout the store.
• Monitor inventory levels and oversee receiving, stock transfers, back-of-house organisation, and replenishment.
• Lead seasonal launches, promotions, fragrance launches, and activations with compelling displays.
• Oversee regular stock counts, cycle counts, and annual physical inventory, minimising stock loss and discrepancies.
• Oversee opening and closing procedures, cash handling, and POS accuracy.
• Ensure store maintenance, cleanliness, presentation, and health & safety standards are consistently maintained.
• Prepare and analyse daily and weekly sales reports and KPI performance.
• Manage rotas, payroll inputs, attendance, and relevant HR administration in line with company processes.
• Maintain strong knowledge of fragrance notes, collections, brands, and market trends.
• Build effective relationships with suppliers, vendors, and brand representatives for events, samples and promotions.
• Plan and support in-store events, activations, private shopping appointments, and clienteling initiatives.
• Represent Arabian Oud with professionalism, discretion, and a strong understanding of its luxury heritage.

Job description

Arabian Oud in Riyadh is seeking an inspiring and commercially driven Assistant Store Manager to support the Store Manager in delivering luxury retail experiences, leading high-performing teams, and driving commercial success while upholding the brand's prestige.

You will lead day-to-day store operations, coach and motivate staff, manage visual merchandising, inventory, and store administration to ensure premium service standards across the sales floor.