Luxury F&B Supervisor: Guest Experience Leader

Maseera; Medina; Sur place; SAR 90 000 - 120 000; Plein temps

Résumé du poste

AccorHotels' Sofitel Medina hotel is looking for a Food & Beverage Supervisor to oversee daily F&B operations, lead the team, and ensure service excellence in line with Sofitel brand standards.

You will monitor staff performance, handle guest feedback, coordinate with the kitchen and other departments, train and schedule staff, manage inventory, and support cost control and revenue generation.

Qualifications

• Diploma or bachelor's degree in Hospitality Management or a related field.
• Minimum 2–3 years of experience in Food & Beverage operations, preferably in a luxury hotel.
• Previous supervisory experience is preferred.
• Knowledge of restaurant operations and service standards.

Responsabilités

• Supervise daily food and beverage operations to ensure smooth and efficient service.
• Lead, motivate, and support the F&B team to deliver exceptional guest experiences.
• Ensure service standards are maintained in line with Sofitel brand standards.
• Monitor staff performance, attendance, grooming, and compliance with hotel policies.
• Handle guest feedback and resolve complaints professionally and promptly.
• Ensure proper restaurant setup, cleanliness, hygiene, and safety standards.
• Monitor food and beverage quality, presentation, and service delivery.
• Assist in staff training, scheduling, and performance evaluations.
• Monitor stock levels, inventory, and operating supplies.
• Support revenue generation through upselling and promotional activities.
• Coordinate with the kitchen and other departments to ensure seamless operations.
• Assist in controlling operational costs and achieving departmental targets.

Connaissances

Leadership

Team supervision

Guest service

English communication

Formation

Diploma or Bachelor’s degree in Hospitality Management

Description du poste

AccorHotels' Sofitel Medina hotel is looking for a Food & Beverage Supervisor to oversee daily F&B operations, lead the team, and ensure service excellence in line with Sofitel brand standards.

You will monitor staff performance, handle guest feedback, coordinate with the kitchen and other departments, train and schedule staff, manage inventory, and support cost control and revenue generation.