Laundry Operations Lead: Team & Quality Champion

SOFITEL; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Sofitel Medina is seeking an experienced Laundry Supervisor to lead daily laundry operations within a luxury hotel environment. You will supervise staff, ensure high standards of textile care, and collaborate with Rooms and F&B divisions to maintain uniform programs and guest satisfaction.

Responsibilities include coaching the Laundry & Valet Team, monitoring quality, managing inventories and budgets, and reporting KPIs to optimize productivity and costs in a safe, clean environment.

Qualifications

• Experience in laundry operations or similar supervisory role.
• Proven track record of successfully managing and motivating teams.
• Strong knowledge of laundry processes, textile care standards, and equipment operation.
• Excellent organizational and time management skills.

Responsibilities

• Consistently offer professional friendly and engaging service
• Work closely with Rooms and F&B Divisions to execute uniform programs
• Supervise and manage daily laundry operations
• Lead, train and mentor laundry staff members
• Monitor work quality and ensure items meet standards and specifications
• Develop and implement efficient workflows
• Manage inventory of laundry supplies, chemicals, and equipment
• Track and report on productivity, quality and labor costs
• Communicate with other departments to address guest needs and resolve issues
• Conduct regular staff training on techniques, safety procedures and policies
• Maintain uniform budgets
• Handle guest feedback related to guest laundry programs
• Organize measuring and sizing of colleagues for uniforms
• Conduct coaching sessions and performance reviews
• Prepare quarterly linen inventories
• Conduct monthly department meetings
• Promote laundry and valet accomplishments
• Track uniforms for new hires and manage return policy
• Maintain a safe and hazard-free work environment

Skills

Team leadership

Quality control

Communication skills

Organizational skills

Safety procedures

Job description

Sofitel Medina is seeking an experienced Laundry Supervisor to lead daily laundry operations within a luxury hotel environment. You will supervise staff, ensure high standards of textile care, and collaborate with Rooms and F&B divisions to maintain uniform programs and guest satisfaction.

Responsibilities include coaching the Laundry & Valet Team, monitoring quality, managing inventories and budgets, and reporting KPIs to optimize productivity and costs in a safe, clean environment.