Lead ServiceNow Product Operations

Riyadh Air | طيران الرياض; Riyadh Region; On-site; SAR 180,000 - 260,000; Full time

Job summary

Riyadh Air is seeking a seasoned ServiceNow Business Analyst / Product Owner to drive product operations, translating business needs into scalable ServiceNow solutions. You will lead backlog, engage stakeholders, and plan delivery while ensuring alignment with operational goals and architecture.

Ideal candidate has 5+ years in BA/PO within ServiceNow environments, with strong data, requirements modelling, and technical writing capabilities to drive practical outcomes across teams.

Qualifications

• Experience delivering ServiceNow solutions in agile environments.
• Ability to translate business needs into scalable technical requirements.
• Strong requirements modelling and documentation skills.
• Familiarity with data concepts: ETL, pipelines, tracking, logging, distributed systems.
• Experience with affinity diagrams, user requirement specifications (URS) and technical writing.

Responsibilities

• Own backlog management and collaboration with delivery teams to align with business processes.
• Lead stakeholder engagement, prioritisation and delivery planning.
• Translate business needs into clear, actionable requirements for engineering.
• Bridge business stakeholders with engineering to ensure practical, impactful solutions.

Skills

ServiceNow

Business Analysis

Product Ownership

Stakeholder Engagement

Agile Methodology

Data Concepts

ETL/Data Pipelines

Requirements Modelling

Documentation

Technical Writing

Education

Degree in related field

Job description

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Fancy being the driving force behind seamless ServiceNow solutions that truly deliver for the business?

Yours is a role to lead ServiceNow Product Operations and will act as the key link between business stakeholders and engineering teams, ensuring requirements are clearly defined and translated into scalable ServiceNow solutions.

Sitting at the heart of business and technology, you’ll bridge stakeholder needs with engineering delivery, ensuring every solution is practical, impactful, and aligned with operational goals.

You will drive backlog prioritisation, stakeholder engagement, and delivery planning, while analysing current processes and designing improved workflows that enhance efficiency and business outcomes.

Central to your success in this role, you will act as the link between business stakeholders and engineering teams, translating needs into clear, actionable requirements. Moreover, defining and documenting business and user requirements to ensure clarity, completeness, and alignment with operational objectives.

Importantly, owning and supporting backlog management, ensuring priorities reflect business value and strategic goals. Supporting delivery teams to ensure solutions are aligned with business processes, platform standards, and desired outcomes.

This is a fantastic opportunity if you enjoy bringing clarity to complexity, driving collaboration, and ensuring that great ideas are turned into well-executed outcomes.

If you enjoy turning business needs into smart, scalable solutions and want to see your work make a genuine difference this could be the perfect next step.

About You

Degree qualified, you will demonstrate atleast 5 years experience in Business Analysis or Product Ownership, particularly within ServiceNow environments.

You are expected to have strong experience working with ServiceNow Platform in agile environments, with a structured, analytical mindset and the ability to translate business needs into impactful solutions while collaborating effectively across teams.

Naturally, you will possess solid understanding of data-related concepts such as ETL, data pipelines, tracking, logging, and distributed systems. with advanced skills in requirements modelling and documentation, using appropriate tools and framework s

We'd love to hear from you even more if you have experience with techniques such as affinity diagrams, user requirement specifications (URS), and technical writing. Additionally, a proactive, independent approach with the ability to guide and influence stakeholders at all levels

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.