Lead Luxury Butler & VIP Guest Service

Accor; Eastern Province; On-site; SAR 120,000 - 180,000; Full time

Job summary

Accor’s Sofitel Shahd Al Madinah seeks a professional butler to welcome guests with warmth, anticipate needs, and deliver personalized luxury service throughout stays. You will coordinate with multiple departments, assist VIP guests, and organize special occasions while upholding discretion and high grooming standards.

Ideal candidates have up to 2 years in luxury hospitality, supervisory skills, and fluency in English with Turkish or French; Arabic is a plus.

Qualifications

• Minimum 0-2 years of experience as a butler or in luxury hospitality.
• Supervisory experience in managing a team of service professionals.
• Excellent interpersonal and communication skills with guests and departments.
• Strong leadership abilities and mentoring staff.
• Proficiency with household management software and MS Office suite.
• Attention to detail and problem-solving skills.
• Superior time management and multitasking abilities.
• Knowledge of etiquette, protocol, and luxury service standards.
• Familiarity with Middle Eastern customs and etiquette is advantageous.
• High school diploma required; Bachelor’s in Hospitality preferred.
• Professional butler certification is a plus.
• Fluency in English and Turkish or French; Arabic desirable.

Responsibilities

• Welcome, assist, and farewell guests with warmth and professionalism.
• Anticipate guests’ needs and preferences.
• Provide personalized and luxury service throughout the stay.
• Handle guest requests and special arrangements discreetly.
• Assist VIP guests and organize special occasions.
• Coordinate with Front Office, Housekeeping, F&B, and other departments.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest concerns professionally and ensure prompt resolution.
• Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality.

Skills

Butler experience

Supervisory

Interpersonal skills

Leadership

MS Office

Attention to detail

Time management

Etiquette knowledge

Middle East customs

Shift flexibility

Discretion

Language: English

Education

High school diploma or equivalent

Bachelor’s in Hospitality Management or related field preferred

Tools

Household management software

MS Office

Job description

Accor’s Sofitel Shahd Al Madinah seeks a professional butler to welcome guests with warmth, anticipate needs, and deliver personalized luxury service throughout stays. You will coordinate with multiple departments, assist VIP guests, and organize special occasions while upholding discretion and high grooming standards.

Ideal candidates have up to 2 years in luxury hospitality, supervisory skills, and fluency in English with Turkish or French; Arabic is a plus.