Last-Mile Experience Architect

Amazon Inc.; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Amazon Logistics is seeking a DA & DSP Experience Specialist to optimize partner experience across last-mile delivery. You will collect feedback through multiple listening channels, analyze insights, and coordinate with operations, ACES, and DEX teams to address priorities within SLAs.

Based at a site in Saudi Arabia, you will be the voice of DA and DSP for Amazon SA, driving cross-functional improvements and maintaining strong partner relations to ensure smooth operations.

Qualifications

• Speak, write, and read fluently in English.
• Bachelor's degree.
• Experience in customer-facing environment, warehousing, logistics or manufacturing.

Responsibilities

• Collect and analyze insights from multiple listening channels to identify experience priorities, then work cross-functionally with operations teams, ACES, and DEX teams to address structural challenges within established SLAs.
• Be the voice of the DA and DSP in Amazon SA

Skills

Fluent English

Education

Bachelor's degree

Job description

Amazon Logistics is seeking a DA & DSP Experience Specialist to optimize partner experience across last-mile delivery. You will collect feedback through multiple listening channels, analyze insights, and coordinate with operations, ACES, and DEX teams to address priorities within SLAs.

Based at a site in Saudi Arabia, you will be the voice of DA and DSP for Amazon SA, driving cross-functional improvements and maintaining strong partner relations to ensure smooth operations.