IT Support Officer

M.Y. Naghi Motors; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

M.Y. Naghi Motors is seeking an IT Support Officer to maintain essential IT operations, covering operating systems, security tools, applications, and hardware. You will support Mac OS X, Windows, and commonly used software like Microsoft, Adobe, and Google Workspace.

The role involves installing, configuring, and maintaining workstations, analyzing staff needs, and delivering training and technical assistance to ensure smooth business processes and employee productivity.

Qualifications

• Minimum two years of IT experience.
• Strong knowledge of operating systems and enterprise IT equipment.
• Familiar with backup and recovery procedures and system monitoring tools.
• Excellent interpersonal skills.
• Ability to maintain confidentiality of company information.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost efficiency.
• Execute systems and network design, documentation, implementation, testing, and administration.
• Implement applications and software upgrades and troubleshoot performance issues.
• Train employees in using software and hardware, providing technical support.

Skills

Two years IT experience

Interpersonal skills

Confidentiality

Operating systems knowledge

System monitoring

Education

Bachelor’s degree in computer science

Tools

Backup and recovery procedures

System performance monitoring tools

Job description

Job Description of an IT support Officer

Maintain essential IT operations, including operating systems, security tools, applications,

• servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used
• software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities:

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and
• administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications

• Two years of experience in IT
• Deep knowledge of operating systems, current equipment and technologies, enterprise
• backup and recovery procedures, and system performance monitoring tools
• Excellent interpersonal skills
• Ability to maintain confidentiality of company information

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in computer science