IT Service Design & Governance Expert

Tech Junction Ltd; Al Khobar; On-site; SAR 180,000 - 280,000; Full time

Job summary

Teleperformance in Al Khobar, Saudi Arabia is seeking an IT Service Design & Governance Specialist to design, manage, govern, and continually improve enterprise IT services. The role focuses on ITIL practices, service catalog management, SLA/KPI oversight, capacity planning support, and driving service improvements across IT organizations.

The candidate will work with IT operations, infrastructure, and business stakeholders to align services with objectives, ensure governance, and deliver

Qualifications

• Bachelor's degree in IT, CS, business, or related field.
• Strong ITIL knowledge and service management best practices.
• Experience with service catalog and SLA/KPI reporting.
• Proven ability to design and document governance processes.
• Solid analytical and stakeholder management skills.

Responsibilities

• Develop and maintain service management frameworks and governance.
• Manage IT Service Catalog, SLA, KPI performance, and reporting.
• Define, document, and optimize IT service management processes.
• Create KPI dashboards and monitor service performance.
• Coordinate with IT operations, infrastructure, and stakeholders.

Skills

ITIL knowledge

Service governance

Analytical skills

Stakeholder management

Communication

Education

Bachelor's Degree in Information Technology, Computer Science, Business Administration, Management

Tools

ServiceNow

BMC Remedy

Job description

Teleperformance in Al Khobar, Saudi Arabia is seeking an IT Service Design & Governance Specialist to design, manage, govern, and continually improve enterprise IT services. The role focuses on ITIL practices, service catalog management, SLA/KPI oversight, capacity planning support, and driving service improvements across IT organizations.

The candidate will work with IT operations, infrastructure, and business stakeholders to align services with objectives, ensure governance, and deliver