IT Quality & Process Excellence Lead

TAWANTECH; Riyadh; On-site; SAR 90,000 - 130,000; Full time

Job summary

TAWANTECH in Riyadh, Saudi Arabia, seeks an experienced Quality Engineer to ensure IT operations meet quality standards through governance and audits. The role emphasizes ITIL-aligned quality management, process governance, and continuous improvement in a regulated environment.

You will lead audits, drive quality initiatives, and support internal and external compliance assessments, with emphasis on maintaining high operational maturity across IT services.

Qualifications

• 5+ years experience in IT Quality Management and Process Governance.
• Strong knowledge of ITIL, including ISO 20000, COBIT, or comparable frameworks.
• Experience designing quality initiatives and compliance assessments.
• Proven experience in continuous improvement initiatives.
• Experience in banking or highly regulated environments preferred.

Responsibilities

• Maintain operational quality standards and process compliance for IT operations.
• Conduct quality reviews and audits of Incidents, Problems, Changes, Service Requests, Major Incidents.
• Assess compliance against ITIL best practices and internal standards/policies.
• Identify process gaps, control weaknesses, operational inefficiencies, and recommend improvements.
• Develop and maintain: Quality scorecards, Compliance dashboards, Process health indicators, Operational maturity assessments.
• Perform periodic audits on documentation, categorization, prioritization, escalation, and closure activities.
• Support internal and external compliance audits related to IT operations processes.
• Promote operational excellence, process standardization, knowledge management, and continuous improvement culture.

Skills

IT Quality Management

Process Governance

ITIL

ISO 20000

COBIT

Auditing

Continuous Improvement

Job description

TAWANTECH in Riyadh, Saudi Arabia, seeks an experienced Quality Engineer to ensure IT operations meet quality standards through governance and audits. The role emphasizes ITIL-aligned quality management, process governance, and continuous improvement in a regulated environment.

You will lead audits, drive quality initiatives, and support internal and external compliance assessments, with emphasis on maintaining high operational maturity across IT services.