IT Onsite Support Specialist | PC/Mac, ITIL, AV

Roche; Riyadh; On-site; SAR 90,000 - 135,000; Full time

Job summary

Roche is seeking an IT Onsite Support Specialist to deliver high-quality end-user IT experiences across PC and Mac environments. You will manage second-level support, lead IT deployments, and coordinate vendor services to ensure top-tier service delivery.

Ideal candidates bring 3–5 years of hands-on IT support, ITIL familiarity, and strong communication skills to translate technical concepts for stakeholders.

Qualifications

• Bachelor’s degree in CS, Engineering, or related field (or equivalent IT experience).
• 3–5 years of hands-on PC and Mac onsite/remote support.
• Solid ITIL Incident Management knowledge and ticketing tools experience.
• Understanding of networking, AV, collaboration systems.
• Proven vendor management and project delivery abilities; Agile/SCRUM is a plus.

Responsibilities

• Manage second-level onsite IT support across PC and Mac environments.
• Ensure ITIL-aligned incident resolution and service requests with SLA adherence.
• Support site events, meetings, and workplace tech to boost user adoption.
• Lead local and regional IT deployments of network, hardware, and services.
• Oversee third-party vendors and contracts to ensure quality service.
• Communicate IT services clearly and onboard new hires to maximize tool value.
• Support business continuity and comply with global IT standards.

Skills

Onsite support

Vendor management

Project management

Agile/SCRUM

Communication skills

Education

Bachelor’s degree in Computer Science, Engineering, or a related discipline (or equivalent practical IT experience)

Tools

ServiceNow

Job description

Roche is seeking an IT Onsite Support Specialist to deliver high-quality end-user IT experiences across PC and Mac environments. You will manage second-level support, lead IT deployments, and coordinate vendor services to ensure top-tier service delivery.

Ideal candidates bring 3–5 years of hands-on IT support, ITIL familiarity, and strong communication skills to translate technical concepts for stakeholders.