IT Manager II, Operations Tech Solutions

Amazon; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Amazon in Riyadh is seeking an IT Manager II to lead the Fulfillment & Operations IT team, ensuring 24/7 center IT resilience and uptime. You will guide troubleshooting across hardware, software, servers, and infrastruc­ture while aligning with SLAs and Amazon policies.

You will manage IT budgets, drive staff development, and oversee project execution with clear ownership and reporting to internal customers. Strong leadership and a drive for operational excellence are essential.

Qualifications

• Bachelor's degree required.
• Knowledge of Linux or Unix systems administration.
• 3+ years leading technology teams as an information technology operations manager.
• 5+ years of Information Technology (IT) experience.

Responsibilities

• Maintain IT infrastructure in Fulfillment Centers and ensure SLA adherence.
• Lead IT tickets and change management following IT policies and safety guidelines.
• Coordinate and oversee IT projects with your team and ensure ownership and reporting.
• Develop and manage the IT budget through its lifecycle.
• Lead staff scheduling and drive continuous improvement of IT processes.

Skills

Leadership

IT operations

Project management

Education

Bachelor's degree

Tools

Linux/Unix systems

System management tools

Job description

IT Manager II, Operations Tech Solutions (Saudi National)

Job ID: 10505498 | Afaq - Warehouse Branch

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.

Your responsibilities: As you keep an eye on your Fulfillment Center’s IT infrastructure, the extent of your duties will include but not be limited to:

• Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
• You’re confident in your IT project management skills: you can coordinate and watch over your team’s projects as they support technical task execution. You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction.
• You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff.
• You’ll lead people, hours and shifts: this will include staff and team scheduling.
• Inspire continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence.

Basic Qualifications

• Bachelor's degree
• Knowledge of Linux or Unix systems administration
• 3+ years of leading technology teams as a information technology operations manager experience
• 5+ years of Information Technology (IT) experience

Preferred Qualifications

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments
• Experience working in an engineering, construction, manufacturing, or warehouse environment

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.