IT Operations Manager — Fulfillment Center Systems Lead

Amazon; Riyadh; On-site; SAR 320,000 - 450,000; Full time

Job summary

Afaq - Warehouse Branch is seeking an IT Manager for our Fulfillment & Operations IT team in a 24/7 facility environment in Saudi Arabia. You will resolve complex hardware, software, server and infrastructure issues while leading a team to maintain high IT service standards.

You will manage projects, ensure IT ownership, and control the IT budget, supporting staff development and adherence to safety policies. Strong leadership and Unix/Linux knowledge are essential.

Qualifications

• Bachelor's degree
• Linux or Unix systems administration
• 3+ years of leading technology teams as an IT operations manager
• 5+ years of Information Technology (IT) experience

Responsibilities

• Ensuring IT maintenance work and troubleshooting meets high standards and follows policies incl. IT and Health & Safety; lead ticket coordination and change management to SLAs.
• Coordinate and oversee your team’s projects; foster IT Ownership and ensure effective reporting for internal customer satisfaction.
• Develop and manage the IT budget through its lifecycle; support IT skill development of Fulfillment Center staff.
• Lead people, hours and shifts; schedule staff and teams.
• Inspire continuous improvement of IT team processes and initiatives to drive operational excellence in Fulfillment.

Skills

IT project management

People leadership

Budget management

IT operations management

Education

Bachelor's degree

Tools

Hardware architectures

System management tools

Client/server environments

Job description

Afaq - Warehouse Branch is seeking an IT Manager for our Fulfillment & Operations IT team in a 24/7 facility environment in Saudi Arabia. You will resolve complex hardware, software, server and infrastructure issues while leading a team to maintain high IT service standards.

You will manage projects, ensure IT ownership, and control the IT budget, supporting staff development and adherence to safety policies. Strong leadership and Unix/Linux knowledge are essential.