Ops Tech SME, Quick Commerce

Amazon; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Afaq - Warehouse Branch - J02 is seeking an Operations Tech SME to bridge Operations, Product, and Tech teams, ensuring smooth launches and stable system workflows for new sites or products. You will troubleshoot issues, validate operational accuracy, and support go-live readiness.

Ideal candidates bring a Bachelor’s in a technical field and 1–5 years in operations or tech coordination, with strong data skills and Excel proficiency.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Operations, or a related field.
• 1-5 years of experience in operations, technical support, or product/tech coordination roles.
• Experience troubleshooting system or process issues and driving them to resolution.
• Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools.
• Strong written and verbal communication skills, with the ability to work cross-functionally.
• Ability to manage multiple priorities in fast-paced and ambiguous environments.

Responsibilities

• Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, elevate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Skills

Data analysis

Cross-functional collaboration

Communication

Prioritization

Education

Bachelor's degree in Engineering, Computer Science, Operations, or related field

Tools

Excel

Job description

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities

Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.

• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, elevate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Basic Qualifications

• Bachelor's degree in Engineering, Computer Science, Operations, or a related field
• 1-5 years of experience in operations, technical support, or product/tech coordination roles
• Experience troubleshooting system or process issues and driving them to resolution
• Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools
• Strong written and verbal communication skills, with the ability to work cross-functionally
• Ability to manage multiple priorities in fast-paced and ambiguous environments

Preferred Qualifications

• Experience supporting technology-enabled operations or launch environments
• Understanding of workflow testing, UAT processes, or structured defect validation
• Ability to analyze root causes, identify patterns, and recommend long-term improvements
• Experience working with product, tech, or last-mile/fulfillment teams
• Strong problem-solving skills with a bias for action and ownership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Afaq - Warehouse Branch - J02

Job ID: A3132164