IT Helpdesk & Procurement Specialist

Altawkilat; Jeddah; On-site; SAR 54,000 - 84,000; Full time

Job summary

Altawkilat in Jeddah seeks an organized IT Helpdesk Support & IT Procurement Coordinator to provide end-user technical support and coordinate IT purchasing with Central Procurement.

You will handle desktops, laptops, printers, VPNs, and Microsoft 365, while ensuring asset tracking, onboarding/offboarding, and ticket management are performed efficiently. Saudi national preferred, with 2+ years in IT support and strong English.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 2 years of experience in IT helpdesk or desktop support.
• Very good command of English, both written and spoken.

Responsibilities

• Provide technical support for desktops, laptops, printers, M365, email, and business apps.
• Troubleshoot Windows, hardware, software, networking, and VPN issues.
• Record and track support requests through the helpdesk system and communicate updates to users.
• Install and configure computers, apps and peripherals per company standards.
• Support onboarding/offboarding including asset preparation and access requests.
• Manage user administration tasks in Active Directory and M365.
• Maintain IT asset records and support documentation.
• Escalate complex issues to IT or service providers.
• Coordinate IT purchasing requirements with Central Procurement.
• Verify received items against specs and update inventory.

Skills

English fluency

Troubleshooting

Communication

Follow-up

Education

Bachelor’s degree in IT/CS

Tools

ManageEngine

Active Directory

Microsoft 365

Job description

Altawkilat in Jeddah seeks an organized IT Helpdesk Support & IT Procurement Coordinator to provide end-user technical support and coordinate IT purchasing with Central Procurement.

You will handle desktops, laptops, printers, VPNs, and Microsoft 365, while ensuring asset tracking, onboarding/offboarding, and ticket management are performed efficiently. Saudi national preferred, with 2+ years in IT support and strong English.