IT Director

FOL Management; Riyadh; On-site; SAR 360,000 - 600,000; Full time

Job summary

Flow is seeking a Multifamily IT Director to lead on-site technology across our multifamily buildings, software implementations, and operations. You will train staff, manage vendor relationships, and troubleshoot complex systems to ensure reliable building technology.

Ideal candidates have 5-10 years in multifamily property management technology, hands-on experience with Yardi, RealPage, Entrata, and related tools, plus strong communication and autonomous work habits.

Qualifications

• 5-10 years experience in the multifamily residential property management industry.
• Bachelor's or Associate's degree, or completion of technical courses relating to the telecommunications field.
• Experience with Property Management Software such as Yardi, RealPage, Entrata, CRM, screening and Resident apps.
• Strong ability to work unsupervised and manage time and workload effectively to meet priorities.
• Excellent written, verbal, and customer service skills; must be an effective communicator.

Responsibilities

• Familiar with multifamily software concepts and aptitude for quickly mastering new software in the space.
• Knowledge of property-specific technology; ensure staff utilize systems as intended and assist with upgrades, integrations and maintenance through validation and testing of proposed resolutions and releases.
• Proactively identify requirements and opportunities related to technology.
• Identify pain-points, opportunities, or inefficiencies where technology adds value.
• Provide technical support and initial troubleshooting to on-site team to ensure consistent access to all tools.
• Conduct training programs for in-house and vendor products on-site and via web-conferencing and update learning programs.
• Create standard operating procedures for different tools and serve as a subject matter expert on building systems.

Skills

Multifamily software concepts

Vendor management

Training delivery

Technical troubleshooting

Communication skills

Education

Bachelor's or Associate's degree in telecommunications or related field

Tools

Yardi

RealPage

Entrata

CRM

Resident apps

Job description

About The Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About The Role

The Multifamily IT Director will be the on-site team resource for all multifamily software implementation and maintenance needs. This role will involve various projects, including conducting training sessions, managing vendors during the installation of new systems, as well as troubleshooting down systems. They will also become a subject matter expert for all the company’s multifamily building technology software and integrated hardware. The IT Director will report directly to the COO.

Responsibilities

• Familiar and comfortable with multifamily software concepts and have the aptitude for quickly mastering new software in the space.


• Knowledge of property specific technology; ensure property staff utilize systems as intended and assist with system upgrades, implementations, integrations and maintenance through validation and testing of proposed resolutions and releases


• Proactively identify requirements; business and/or residential opportunities that need attention or have gaps in relation to technology


• Proactively identify pain-points, opportunities, or inefficiencies where technology can bring a value-add solution or increase efficiency


• Provide technical support and initial troubleshooting to on-site team to ensure consistent access to all the tools


• Conduct training programs for all in house and vendor products for properties on site teams both in person and via web-conferencing and modify current learning programs


• Create standard operating procedures for different tools and software that are in use. and serve as a subject matter expert on a variety of building systems

Ideal Background

• 5-10 years experience in the multifamily residential property management industry


• Bachelor's or Associate's degree, or completion of technical courses relating to the telecommunications field required


• Experience and/or knowledge in Property Management Software such as Yardi, RealPage, Entrate, CRM, screening and Resident apps


• Strong ability to work unsupervised and manage time and workload effectively to meet priorities


• Excellent written, verbal, and customer service skills required; must be an effective communicator with all levels of the organization

Why Join Flow?

Exciting growth opportunity: Be part of a fast-growing company shaping the future of residential living in the Middle East.

Competitive Compensation & Benefits.

A chance to make an impact: Help build a vibrant international community and redefine what it means to call Flow home.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.